Swati Singh
Mumbai
Summary
Experienced project manager with 15+ years of success in workforce planning, staff augmentation, and operational excellence across Global Capability Centers (GCCs) in retail, telecommunications & BFSI. Proven ability to lead large-scale teams, drive financial governance, and align resourcing strategies with dynamic
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
IBM India Pvt. Ltd.
02.2022 - Current
- Developed & implemented successful resourcing plan for account growth
- Collaborated with business stakeholders and operational teams to ensure the smooth delivery of the Mainframe Modernization project.
- Managed and onboarded a team of Front-End developers for a high-priority Cost Management project, ensuring timely delivery and alignment with client expectations
- Led invoicing and revenue accrual processes across multiple client accounts, ensuring accuracy, timeliness, and compliance with financial standards.
- Oversaw end-to-end management of budgeting, invoicing, and revenue accrual, ensuring financial accuracy and compliance.
- Directed financial planning across projects, including forecasting, accounting, and cost analysis, driving data-informed decision-making.
- Managed and scaled a high-performing team of 100+ employees across delivery clusters, enhancing governance and operational efficiency.
- Engaged with client stakeholders to uncover new project opportunities, contributing to pipeline development and enhanced service delivery.
- Strengthened multi-client relationships by prioritizing deliverables and improving satisfaction, resulting in sustained partnerships and account growth.
Associate Project Manager
IBM India Pvt. Ltd.
01.2019 - 02.2022
- Managed daily operational activities including onboarding and offboarding across multiple projects, ensuring seamless workforce transitions.
- Closely monitored cost & operating expenses for managed services project.
- Supported SOX audit readiness by overseeing access controls and documentation for managed services environments, ensuring compliance with internal policies and audit standards.
- Managed end-to-end contracting processes for PCRs.
- Executed invoicing and revenue accrual processes across multiple client accounts.
Lead PMO
IBM India Pvt. Ltd.
01.2017 - 01.2019
- Fulfilled open positions in alignment with the project delivery plan, ensuring timely resource onboarding to meet delivery milestones.
- Managed open position closure, on-boarding/off-boarding activities, and infrastructure & access management at client location.
- Collaborated with internal stakeholders to fulfill client demands, ensuring timely resource allocation and delivery alignment.
- Managed asset provisioning, procurement, and project financials, participating in regular status reporting and performance monitoring.
- As an extended assignment worked closely with BAs for generating & streamlining BRDs for multiple journeys.
Staffing Consultant
IBM India Pvt. Ltd.
04.2013 - 01.2017
- Supported startup-stage project, from 5 and scaled up to 60 team members
- Worked with Geo team for requirement gathering & closure
- Facilitated SLA adherence and conducted employee inductions
- Managed MIS, demand planning, and stakeholder coordination
- Implemented onboarding/Offboarding tool for multiple geographies for streamlining process & ensuring compliance.
Staffing Consultant
IBM India Pvt. Ltd.
07.2010 - 04.2013
- Managed resourcing across multiple projects of AMEX
- Worked with Geo team for labor & non-Labor billing to IBM US
- Ensured timely training compliance and vendor coordination.
Talent Acquisition Specialist
IBM India Pvt. Ltd.
06.2007 - 10.2009
- End-to-end recruitment across multiple skills and functions
- Managed vendor relationships and hiring SLAs
- Worked closely with business team to understand requirements & plan around hiring.
Education
PGDBM -
MIT School of Business
PuneB.A -
Kamala Raja Govt. College
GwaliorSkills
- Project & Delivery Management
- Budgeting
- Forecasting
- Cost Optimization
- Workforce Planning
- PMO Operations
- Stakeholder Engagement
- Revenue Accrual
- Invoicing
- Team Leadership
- Governance
- Talent Acquisition
- Microsoft Office
- Excel (Advanced)
- Reporting Tools
Certification
- Generative AI Overview for Project Managers - PMI
- IBM Agile Explorer
- IBM Design Thinking
- IBM Retail Insight & Solution
- IBM Finance & Accounting Essentials
Accomplishments
- Strategic Workforce Growth – Led team expansion, increasing headcount by 100% to align with project demands and strategic goals, resulting in improved delivery capacity and contributing to a significant increase in project revenue.
- Profitable Growth – Ensured profitable project delivery during rapid team expansion by optimizing resources and aligning with strategic goals.
- Process Optimization: Utilized Agile methodology to streamline financial forecasting workflows, significantly improving forecast accuracy. This approach enabled more responsive planning cycles and fostered a shift towards backward planning, ensuring better alignment with strategic goals.
Timeline
Project Manager
IBM India Pvt. Ltd.
02.2022 - Current
Associate Project Manager
IBM India Pvt. Ltd.
01.2019 - 02.2022
Lead PMO
IBM India Pvt. Ltd.
01.2017 - 01.2019
Staffing Consultant
IBM India Pvt. Ltd.
04.2013 - 01.2017
Staffing Consultant
IBM India Pvt. Ltd.
07.2010 - 04.2013
Talent Acquisition Specialist
IBM India Pvt. Ltd.
06.2007 - 10.2009
PGDBM -
MIT School of Business
B.A -
Kamala Raja Govt. College
Similar Profiles
Pallavi Kumar Pallavi Kumar null
NA at IBM India Pvt Ltd, Bangalore IBM India PNA at IBM India Pvt Ltd, Bangalore IBM India P
Shruti PaintalShruti Paintal
SERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTDSERVICE INTERGRATION MANAGER at Kyndryl India Pvt Ltd and IBM India Pvt LTD
Akhila ShilpaAkhila Shilpa
Senior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt LtdSenior Project Manager at IBM India Pvt Ltd/ Kyndryl India Pvt Ltd
Sudhir NigamSudhir Nigam
Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)Senior Lead, Software Architecture (Automation Architect) at Kyndryl India Pvt Ltd (IBM India Pvt. Ltd.)
Chris SaldanhaChris Saldanha
Senior Associate Delivery Manager at Sportz InteractiveSenior Associate Delivery Manager at Sportz Interactive