Salesforce
Swati Thakur
Senior Executive - Sales Support
Mumbai
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
20
20
years of professional experience
Work History
Senior Executive
Runwal Group
07.2016 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Transcribed meeting minutes to support sales, business development and senior management team.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Developed and maintained automated alert systems for important deadlines.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created and managed office systems to efficiently deal with documentation.
- Filed paperwork and organized computer-based information.
Secretary to the Director
Print House India Pvt. Ltd
08.2010 - 07.2016
- Handled daily scheduling tasks and provided administrative support for entire department.
- Scheduled appointments and conducted follow-up calls to clients..
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Created and updated records and files to maintain document compliance.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Provided clerical support to company employees by copying and filing documents.
Executive - Business Network
Print House India Pvt. Ltd
08.2005 - 08.2010
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintaining daily job status through print coordinator
- Preparation of MIS reports
- Collected, arranged, and input information into database system.
Office Assistant
Sonal Security System Pvt. Ltd
07.2004 - 07.2005
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Created purchase orders and tracked invoices.
- Collaborated with various departments to complete assigned tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Bachelor of Commerce -
Kalinga University
Raipur 04.2001 -
H.S.C -
N.G Bedekar College of Commerce
Thane 04.2001 -
S.S.C -
Little Flower English High School
Thane 04.2001 -
Skills
Performance Improvement
Program Oversight
Procedure Implementation
Report Preparation
Mail Handling
Office Management
Software
SAP
MS Office
Timeline
Senior Executive
Runwal Group
07.2016 - Current
Secretary to the Director
Print House India Pvt. Ltd
08.2010 - 07.2016
Executive - Business Network
Print House India Pvt. Ltd
08.2005 - 08.2010
Office Assistant
Sonal Security System Pvt. Ltd
07.2004 - 07.2005
Bachelor of Commerce -
Kalinga University
04.2001 -
H.S.C -
N.G Bedekar College of Commerce
04.2001 -
S.S.C -
Little Flower English High School
04.2001 -