Swati Tomar
Gurugram
Summary
Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead
Keysight Technologies
Gurugram
08.2016 - Current
- Skilled in implementing processes, coordinating with the project teams, service requests, and project coordination.
- Maintained positive working relationship with fellow staff and management.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Identified opportunities for process improvements, implementing changes when required.
- Mentored newly hired employees on machine operations, and implemented training on multiple processes.
- Successfully proposed and implemented 2 LEAN ideas & 1 Process Improvement idea.
- Received 'Individual Performance Bonus' all five years for excellent work management.
- Received 1 STAR LEAN certification at the company level.
- EMEAI Web invoicing: handling invoice upload for EMEAI region by maintaining team SLA & accuracy with all exceptions.
- Handling end customers (EMEAI & APAC) product related queries, escalations
- Ensure that the team SLA's are met consistently & any gaps expected are highlighted in advance to the management
- Hands on experience of tools like Oracle, Salesforce CPQ, Spotfire, JIRA, Success Factor
Process Associate
Genpact
Gurugram
07.2015 - 08.2016
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth by providing LEAN ideas.
- Determined and recommended methods to address improvement opportunities.
- Performed quality assurance checks on transactions and account actions.
- Worked on placement and designing of greeting cards in stores for a leading American firm via VM ware.
Education
B.Tech - CSE
Northern India Engineering College
01.2015
12th -
Kendriya Vidyalaya Sangathan
01.2011
10th -
Kendriya Vidyalaya Sangathan
01.2009
Skills
- Project management
- Process improvement
- Team building
- Customer service
- Effective communication
- Task delegation
- Multitasking Abilities
- Leading team meetings
Certification
- 1 Star LEAN
- Lean Practitioner
Accomplishments
- Received Client appreciation on resolving their issues smoothly.
- Received 'Individual Performance bonus' all five years as recognition of excellent performance.
- Successfully implemented 2 LEAN ideas & 1 Process Improvement idea. Another LEAN idea is in process of implementation.
- Received 1 STAR lean certification on company level.
- Participated in Quality month event and achieved 2nd position in 'Case Study'(2023) at Keysight India level and 1st position in Poster making (2025)
- Awarded as 'Multi-Tasker' of the team
- Three promotions in 5 years
Projects
CIRF Transition to JIRA, Transition of CIRF process from Siebel tool to JIRA, Siebel, JIRA, Salesforce LEBEIS project for F9 Templates, To move all the templates that are created in Siebel to move them to Salesforce, Siebel, Salesforce, HTML query runner Move Dashboards to Spotfire, To move the dashboards of all the process to Spotfire, Excel, Spotfire, L&D tools Transition of China E-Com process (Ongoing), Transition of e-commerce process completely to our team & trained one backup for this process, Salesforce, Oracle, PL Lookup Tool Opex (GB Project), Maximizing the efficiency & enhancing the effectiveness of the Internal Ordering process for requestors & simultaneously reducing TAT from 8 days to 5 days, Value Stream Mapping, Control Plan, Solution Implementation, Oracle, Incorta
Hobbies and Interests
- Exploring Places/Travelling
- Playing Volleyball/Squash
- Teaching
Languages
- English, Professional Proficiency
- Hindi, Full Professional Proficiency
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Volleyball Player
- Good engagement skills
- Travel lover
Timeline
Team Lead
Keysight Technologies
08.2016 - Current
Process Associate
Genpact
07.2015 - 08.2016
B.Tech - CSE
Northern India Engineering College
12th -
Kendriya Vidyalaya Sangathan
10th -
Kendriya Vidyalaya Sangathan
Similar Profiles
Kar Woei GohKar Woei Goh
Calibration Engineer at Keysight TechnologiesCalibration Engineer at Keysight Technologies
Kok Soon HoeKok Soon Hoe
Electronics R&D Engineer at Keysight TechnologiesElectronics R&D Engineer at Keysight Technologies
SHIV RAJ GUPTASHIV RAJ GUPTA
R&D Manager at Keysight TechnologiesR&D Manager at Keysight Technologies
Amit MishraAmit Mishra
Chief Portfolio Manager-Herbicides at Dhanuka Agritech LimitedChief Portfolio Manager-Herbicides at Dhanuka Agritech Limited
Yuvraj SinghYuvraj Singh
Team Lead at Accenture Solutions Pvt.LtdTeam Lead at Accenture Solutions Pvt.Ltd