SWATI TOMER

• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Scheduled appointments and handled calenders for senior leadership.
• Coordinated complex annual meeting involving multiple presenters, high number of global attendees and robust budget encompassing livestream production, remote location arrangements and senior executive accommodations.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize
• Facilitated training and onboarding for incoming office staff.
• Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
• Assisted in the creation of compelling presentations for executive-level meetings using advanced PowerPoint skills.
• Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
• Coached new employees on administrative procedures, company policies, and performance.
• Collaborated with team members to ensure timely completion of tasks, reducing overall project
• Streamlined project management processes by implementing new organizational tools and software.
• Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team
• Volunteered to help with special projects of varying degrees of complexity.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coached new employees on administrative procedures, company policies and performance standards.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Arranged rapid office equipment repair and maintenance with vendors.
• Handled client correspondence and tracked records to foster office efficiency.
• Created PowerPoint presentations for business development purposes.
• Organized weekly staff meetings and logged minutes for corporate records.
• Created detailed expense reports and requests for capital expenditures.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Calendar management for senior management
• Travel arrangements for both domestic and international .

1. Managed reception area including greeting visitors, and telephone queries of clients.

2. Handling of client’s complaints and queries in center

3. Maintenance of all the records of services that client wants during their visit.

4. Maintenance of all the sales and stock reports at the end of the day

5. Convert the clients from just dial leads and customer service leads.

6. Verified that the personal and payment information of all the clients is updated in CRM and it was accurate.

7. Completion of Given sales target individually. • Maintenance of billing software and billing records of the client.

8. Bill communications related to Airtel and center related vendors to accounts department.

9. Travel Desk management.

10. Handling of EPBAX .