SWATI VERMA
Gurugram
Summary
Results-oriented professional with over 6 years of experience in customer success, account management, and business development. Proven expertise in client relationship management, MSA negotiation, and successful POC execution, leading to scalable business growth. Skilled in engagement models, including consulting, managed services, staff augmentation (time and material), and product demonstrations for chatbots, ERP solutions, and Freshworks tools (Freshdesk, Freshservice, Freshchat). Adept at lead generation and qualification using the BANT framework (Budget, Authority, Need, Timing) to ensure high-quality pipeline development and successful conversions. Experienced in collaborating with CXOs and IT heads, influencing strategic decisions and driving digital transformation initiatives. Demonstrated ability to achieve revenue growth through upselling, cross-selling, and proactive account management, improving client retention and satisfaction by over 30%. Expertise in SaaS, IT consulting, and digital transformation with a focus on aligning client objectives with business outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Business Consultant - IT Sales
Deuex Solutions
05.2024 - Current
- Built and nurtured strong client relationships, negotiating and finalizing MSAs to establish long-term partnerships
- Successfully delivered POCs, showcasing the feasibility of tailored IT solutions, leading to project approvals and scaling
- Designed and executed staff augmentation (time and material), consulting, and managed services models, as well as product demonstrations for Chatbots and ERP solutions
- Developed sales infrastructure and strategic initiatives, boosting team efficiency
- Collaborated with cross-functional teams to ensure seamless delivery, reducing project timelines
- Key Accounts are Collate, Uber, Atlan, Strivrera, Kotak Mahindra
- Key Achievements:
- Closed deals worth $1M by converting successful POCs into long-term contracts
- Enhanced client retention by30% through proactive account management and tailored engagement models as per the need of client
Account Manager
StatusNeo
05.2023 - 03.2024
- Establishing and nurturing strong relationships with key clients within the IT industry, fostering trust and loyalty
- Key Accounts were Indigo, HDFC, Novartis, Etisalat, Oaknorth
- Conducting thorough analyses of client needs, challenges, and objectives, tailoring solutions and services accordingly
- Implementing proactive communication strategies to ensure high client satisfaction and retention rates
- Identifying opportunities for upselling and cross-selling IT products and services to maximize revenue streams
- Collaborating closely with internal teams, including product development and customer support, to address client requirements promptly and effectively, ensuring seamless service delivery
- Developing and executing targeted business development strategies aimed at penetrating new markets and expanding the client base
- Crafting compelling value propositions and presentations to effectively communicate the unique selling points of IT products and services
- Key Result Areas:
Senior Business Development Manager
Freshworks
11.2022 - 05.2023
- Conducted detailed product demonstrations for Freshworks tools, including Freshdesk, Freshservice, and Freshchat, showcasing their value to clients and improving adoption rates
- Interacted with CXOs and IT heads, building rapport and influencing strategic buying decisions
- Orchestrated renewal calls with Account Managers, fostering timely engagement and relationship building with clients
- Spearheaded targeted outreach campaigns, resulting in a25% increase in qualified leads within the assigned territory
- Conducted comprehensive initial discovery calls to discern prospects' objectives, leading to a15% enhancement in tailored solution precision
- Actively contributed to account mapping and prospect identification utilizing tools such as Outreach, ZoomInfo, Lusha, and LinkedIn Sales Navigator
- Highlights:
Business Development Executive
MobileCOMM Professional Inc.
11.2020 - 10.2022
- Developed customized sales approaches for Telco360, mMaps, Pview, and Cloud Based Data Management tailored to US market preferences, resulting in securing15 new clients within6 months
- Collaborated with solution engineers to deliver engaging product demonstrations, leading to contracts with8 new enterprise clients
- Closed5 significant deals with telecom MNCs in US in2021, contributing to revenue generation of8 Cr, increasing to an impressive15 Cr in2022
- Identified upsell opportunities within key accounts, resulting in a20% increase in average account value
- Spearheaded the implementation of a targeted cold outreach strategy, utilizing calls, emails, and LinkedIn engagement to connect with potential clients in the US market
- Implemented a proactive lead generation strategy, resulting in a30% increase in qualified leads within the first quarter
- Highlights:
Sales Executive
CPM India
06.2018 - 11.2020
- Employed targeted marketing strategies to pinpoint over150 qualified prospects, yielding50+ high-quality leads and a20% upsurge in new business acquisition
- Produced detailed reports incorporating client feedback and market trends, leading to a20% increase in sales leads
- Educated clients on offerings, leading to a25% enhancement in customer retention rates
- Highlights:
Education
MBA - Leadership-Strategy & Marketing
Narsee Monjee Institute of Management Studies
M.Sc. - Forensic Science
Amity University
B.Sc. - Biotechnology
Brahmanand Post Graduate College
Skills
- Client Engagement
- Expertise in MSA Negotiation
- POC Implementation Expertise
- Managed Services Strategy Development
- Resource Augmentation Services
- Product Demonstration Expertise
- BANT Qualification Expertise
- Sales Strategy Development
- Effective Communicator
- Team Collaborator
- Strategic Decision Making
- Effective Time Management
- Analytical Problem Solving
- SaaS Strategy Consulting
- Market Analysis
- Analytical Data Insights
- IT Service Management Expertise
- Customer Relationship Management
- Business analysis
- Staff mentoring
- Presentation skills
- Business planning
Certification
- Microsoft Certified: Azure AI Fundamentals certification
- Army Military Training Program from INDIAN ARMY
- Entrepreneurship Awareness Camp Certification Program from DST NIMAT
LNGG
English
Hindi
PERSONAL DETAILS
- Date of Birth:11th December1995
- Languages Known: English & Hindi
- Address: Gurugram, Haryana, India
Timeline
Digital Business Consultant - IT Sales
Deuex Solutions
05.2024 - Current
Account Manager
StatusNeo
05.2023 - 03.2024
Senior Business Development Manager
Freshworks
11.2022 - 05.2023
Business Development Executive
MobileCOMM Professional Inc.
11.2020 - 10.2022
Sales Executive
CPM India
06.2018 - 11.2020
MBA - Leadership-Strategy & Marketing
Narsee Monjee Institute of Management Studies
M.Sc. - Forensic Science
Amity University
B.Sc. - Biotechnology
Brahmanand Post Graduate College
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