Swati Waghmare
Senior Technical Analyst
Chimur ,MH
Summary
Dynamic Senior Technical Analyst with a proven track record at Tech Mahindra, adept at implementing robust application security protocols and enhancing IT infrastructure. Skilled in agile methodologies and effective communication, I drive innovative solutions that elevate user experience and improve project outcomes, ensuring timely delivery and adherence to budgets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Technical Analyst
Tech Mahindra
06.2023 - 12.2023
- Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
- Implemented security measures to safeguard sensitive company data from potential breaches or unauthorized access incidents.
- Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
- Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.
Technical Associate
Genpact India
12.2018 - 06.2023
- Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
- Collaborated with cross-functional teams to develop and implement innovative technical solutions.
- Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
- Maintained and deployed standardized software packages for deployment on company systems.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
Level 1 Helpdesk Agent
Mahindra Bloomdale Developer Limited
12.2017 - 12.2018
- Conducted regular maintenance on workstations and peripherals, guaranteeing optimal performance at all times.
- Streamlined processes for faster ticket resolution, implementing best practices across the department.
- Developed comprehensive knowledge of company products, enabling accurate support for client needs.
- Kept abreast of industry developments and emerging technologies to better serve clients'' needs.
Lecturer
Pannase Politechnic College
06.2017 - 12.2017
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
SB Jain Institute of Technology, Management And Research
Nagpur 06-2017
Associate of Science - Electrical, Electronics And Communications Engineering
Umred Polytechnic Institute
Umred 06-2012
Skills
Application security protocols
Effective communication
IT infrastructure
Agile methodologies
Cloud computing platforms
Network administration
Troubleshooting and diagnosis
IT best practices
IT service management
Azure
Active Directory
Aws
Service Now CRM
Certification
DevOps Engineer
Timeline
DevOps Engineer
10-2024
Senior Technical Analyst
Tech Mahindra
06.2023 - 12.2023
Technical Associate
Genpact India
12.2018 - 06.2023
Level 1 Helpdesk Agent
Mahindra Bloomdale Developer Limited
12.2017 - 12.2018
Lecturer
Pannase Politechnic College
06.2017 - 12.2017
Associate of Science - Electrical, Electronics And Communications Engineering
SB Jain Institute of Technology, Management And Research
Associate of Science - Electrical, Electronics And Communications Engineering
Umred Polytechnic Institute