Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Swati Waghmare

Swati Waghmare

Senior Technical Analyst
Chimur ,MH

Summary

Dynamic Senior Technical Analyst with a proven track record at Tech Mahindra, adept at implementing robust application security protocols and enhancing IT infrastructure. Skilled in agile methodologies and effective communication, I drive innovative solutions that elevate user experience and improve project outcomes, ensuring timely delivery and adherence to budgets.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Tech Mahindra
06.2023 - 12.2023
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to set budgets.
  • Implemented security measures to safeguard sensitive company data from potential breaches or unauthorized access incidents.
  • Collaborated with cross-functional teams to develop innovative technology solutions for business needs.
  • Improved overall user experience within internal systems through rigorous usability testing leading up to final product launch.

Technical Associate

Genpact India
12.2018 - 06.2023
  • Developed comprehensive documentation for technical procedures, enhancing knowledge transfer among team members.
  • Collaborated with cross-functional teams to develop and implement innovative technical solutions.
  • Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
  • Maintained and deployed standardized software packages for deployment on company systems.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

Level 1 Helpdesk Agent

Mahindra Bloomdale Developer Limited
12.2017 - 12.2018
  • Conducted regular maintenance on workstations and peripherals, guaranteeing optimal performance at all times.
  • Streamlined processes for faster ticket resolution, implementing best practices across the department.
  • Developed comprehensive knowledge of company products, enabling accurate support for client needs.
  • Kept abreast of industry developments and emerging technologies to better serve clients'' needs.

Lecturer

Pannase Politechnic College
06.2017 - 12.2017
  • Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.

Education

Associate of Science - Electrical, Electronics And Communications Engineering

SB Jain Institute of Technology, Management And Research
Nagpur
06-2017

Associate of Science - Electrical, Electronics And Communications Engineering

Umred Polytechnic Institute
Umred
06-2012

Skills

Application security protocols

Effective communication

IT infrastructure

Agile methodologies

Cloud computing platforms

Network administration

Troubleshooting and diagnosis

IT best practices

IT service management

Azure

Active Directory

Aws

Service Now CRM

Certification

DevOps Engineer

Timeline

DevOps Engineer

10-2024

Senior Technical Analyst

Tech Mahindra
06.2023 - 12.2023

Technical Associate

Genpact India
12.2018 - 06.2023

Level 1 Helpdesk Agent

Mahindra Bloomdale Developer Limited
12.2017 - 12.2018

Lecturer

Pannase Politechnic College
06.2017 - 12.2017

Associate of Science - Electrical, Electronics And Communications Engineering

SB Jain Institute of Technology, Management And Research

Associate of Science - Electrical, Electronics And Communications Engineering

Umred Polytechnic Institute
Swati WaghmareSenior Technical Analyst