SWATI YADAV
Dehradun
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Relationship Manager (cst)
Agrostar
Pune
06.2023 - 09.2024
- Handled customer inquiries, complaints, and feedback efficiently, ensuring a high level of customer satisfaction.
- Resolved customer issues by coordinating with various departments, improving first-call resolution rates by 20%. Initially generated leads by connecting to farmers through various modes(tellecaller, social media) dealing with the retailers to enhance the B2B and B2C sales
- Informing the Customers and retailers regarding the USPs of the products. In order to increase the sale and repeat purchasing,Fostered strong relationships with clients through regular communication and personalized service, enhancing customer loyalty.
- Maintained and managed the records of all the leads and led initiatives to identify and acquire new clients.
- Generated leads
- I got a recognition for delivering 7 star service to the customers and retailers
Education
Bsc Agriculture -
Devbhoomi Uttarakhand University
Dehradun, Uttarakhand07-2023
Skills
- Communication
- Team management
- Take an initiative
- Microsoft Excel
- Relationship Building
- Solution management
- Qualifying Customers
- Client acquisition
- Business Development
Accomplishments
I got recognition for delivering 7 star service to the farmers and greeted them welcomed.
Languages
- Hindi
- English
Hobbies and Interests
- Playing badminton
- Gardening
- Reading books
- Singing
- Organizing things
Certification
- Mushroom cultivation
- Beekeeping
- Food processing
- Rular agriculture work experience
Affiliations
- Internship at Nutri Fresh pvt ltd
- Hydroponics Farming crops
Timeline
Relationship Manager (cst)
Agrostar
06.2023 - 09.2024
Bsc Agriculture -
Devbhoomi Uttarakhand University
- Mushroom cultivation
- Beekeeping
- Food processing
- Rular agriculture work experience
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