Swati Jana Ghorai
New Delhi
Summary
Quality Supervisor with a proven track record of enhancing productivity and ensuring efficient task completion. Expertise in process improvement, compliance monitoring, and team leadership to consistently meet quality standards. Strong communication and problem-solving skills utilized to drive teams towards operational excellence and uphold high-quality benchmarks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Supervisor
Concentrix
Gurugram
01.2025 - Current
- Monitored quality control processes to ensure compliance with company standards.
- Conducted regular inspections of products to identify defects and inconsistencies.
- Collaborated with management to develop and implement quality improvement initiatives.
- Assisted in the creation of training materials for new employees on quality standards.
- Analyzed quality data to support process enhancements and operational efficiency.
- Facilitated team meetings to discuss quality concerns and propose actionable solutions.
- Documented inspection results, maintained records, and reported on data trends.
- Performed root cause analysis of non-conforming products and identified corrective actions.
- Conducted weekly meetings to help consistency in teamwork.
- Ensured that all safety regulations were followed in accordance with company policies.
- Developed new QA methods to resolve problems efficiently.
Sr. Quality Analyst
Concentrix
Gurugram
11.2022 - 01.2025
- Conducted quality audits to ensure compliance with company standards.
- Collaborated with cross-functional teams to address quality-related issues.
- Analyzed data from testing results to identify trends and patterns.
- Performed root cause analysis of reported defects and developed corrective action plans accordingly.
- Documented all aspects of the Quality Assurance process including test plans, test cases, results tracking.
SR. Content Moderator
Concentrix
Gurugram
10.2020 - 11.2022
- Reviewed user-generated content for compliance with community guidelines.
- Moderated discussions to maintain a safe online environment for users.
- Documented and reported trends in user behavior to improve moderation strategies.
- Evaluated flagged content promptly and made decisions based on established policies.
Lean Consultant
Concentrix
Gurugram
05.2021 - 06.2022
- Led process improvement initiatives to enhance operational efficiency.
- Analyzed data to identify areas for continuous improvement.
- Implemented 5S methodology for improved workplace organization and safety.
- Cultivated relationships with external vendors to ensure timely delivery of materials.
- Maintained up-to-date records of all Lean initiatives undertaken by the company.
Education
Masters - Political Science
Jamia Millia Islamia
New Delhi06-2015
Honors - Political Science
Deshbandhu College
New Delhi 07-2012
Higher Secondary Examination - Arts
Raisina Bengali School
New Delhi10-2009
Matriculation Certifacate - All
Raisina Bengali School
New Delhi08-2007
Skills
- Quality control and assurance
- Problem solving
- Effective communication
- Root cause analysis
- Data analysis and interpretation
- Process optimization
- Regulatory compliance
- Employee training and development
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Bengali
Native
Native
Accomplishments
- Led to the implementation of a new quality management system, resulting in a 73% reduction in defects
- One of the prominent policies was introduced to the client for improving the platform
- Established a quality team in the process and trained them
- Structured quality detection in the team to identify the defects and resolve them
- Introduced a structured guidelines to the quality team in the process to provide feedback and coaching to the advisory level
Certification
Certified Lean White Belt from Adonis Partners
Certified Mental Wellness partner
Affiliations
- Working with the mental wellness partner
- Worked with different vendors, lean team, for process improvement
- Conducted wellness activities in the process
Timeline
Quality Supervisor
Concentrix
01.2025 - Current
Sr. Quality Analyst
Concentrix
11.2022 - 01.2025
Lean Consultant
Concentrix
05.2021 - 06.2022
SR. Content Moderator
Concentrix
10.2020 - 11.2022
Masters - Political Science
Jamia Millia Islamia
Honors - Political Science
Deshbandhu College
Higher Secondary Examination - Arts
Raisina Bengali School
Matriculation Certifacate - All
Raisina Bengali School
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