Swati Jha
BANGALORE
Summary
Technology professional with 6+ years of experience building scalable, customer-centric tech products across e-commerce, SaaS, and consumer electronics. Adept at leading cross-functional teams, owning product roadmaps, and driving end-to-end delivery with measurable impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technology Consultant
Accenture Consulting
Bengaluru
03.2025 - Current
- Partnered with a major client in the shipping domain to gather and translate business requirements into clear user stories, with well-defined acceptance criteria, ensuring development and QA teams had full clarity on scope and scenarios.
- Drove continuous alignment with the client through iterative demos, stakeholder walkthroughs, and validation sessions, helping to refine the product in real time and ensuring that business objectives were met.
- Conducted and supported User Acceptance Testing (UAT) directly with client stakeholders, validating end-to-end functionality, and driving smoother product adoption.
- Led end-to-end agile delivery across Salesforce CRM, Comms Cloud, and Service Cloud programs for a major client in the telecom domain by facilitating sprint ceremonies, backlog prioritization, and dependency management across three cross-functional teams.
- Successfully delivered the release with two SIT drops on schedule, and with minimal defect leakage, balancing speed and quality by proactively mitigating risks, resolving blockers, and ensuring transparent stakeholder communication.
Staff Engineer
Samsung Semiconductor India Research
Bengaluru
07.2022 - 02.2023
- Defined and executed product strategy for automation test solutions, enabling a 20% reduction in time to market, and a 40% improvement in product delivery efficiency.
- Led cross-functional teams of engineers, designers, and QA through backlog refinement, sprint planning, and product releases.
- Introduced user acceptance testing (UAT) and dogfooding to improve product quality and adoption.
- Collaborated with business units to define key product KPIs, resulting in improved decision-making and roadmap alignment.
- Mentored junior engineers and analysts in Agile methodologies and customer-centric product development.
System Software Engineer
Hewlett Packard Enterprise
Bengaluru
08.2016 - 07.2022
- Owned key features in server hardware diagnostics software, contributing to 30% fewer post-release bugs.
- Led Agile transformation initiatives to enhance collaboration, reduce cycle times, and introduce continuous feedback loops.
- Collaborated with cross-geography teams and stakeholders to define feature scope, timelines, and risk mitigation strategies.
- Analyzed customer feedback and usage data to identify improvement areas, reducing support issues by 30%.
- Delivered multiple automation tools for system validation, improving operational efficiency, and test coverage.
- Assisted in UAT, bug tracking, and feature validation for enterprise hardware monitoring solutions.
- Worked closely with the QA and dev teams to ensure complete traceability from requirements to test cases.
Education
MBA -
SP Jain Institute of Management And Research
Mumbai01-2025
B.Tech - Electronics And Communications Engineering
IMS Engineering College
Ghaziabad01-2016
Skills
- Product Strategy
- Agile & Scrum
- Requirement Elicitation
- Business-Technical Translation
- Roadmap Planning
- User Research
- Customer success and adoption
- UAT, MVP, PRDs, A/B testing
- Solution Consulting
- Stakeholder Management
- Tools: Jira, Confluence, Slack, Microsoft Office, Git, Tableau, Power BI, Figma, Salesforce Service and Sales Cloud, HP QC (ALM), Windows, and VMWare
Academic Project
- Axis Bank Smart Spend Analytics: Designed the 'Smart Spend Analytics' feature, delivering personalized financial insights, savings recommendations, and a roadmap to enhance user engagement and financial management
Certification
- Certified Scrum Master (CSM)
- Certified Scrum Product Owner (CSPO)
Timeline
Technology Consultant
Accenture Consulting
03.2025 - Current
Staff Engineer
Samsung Semiconductor India Research
07.2022 - 02.2023
System Software Engineer
Hewlett Packard Enterprise
08.2016 - 07.2022
MBA -
SP Jain Institute of Management And Research
B.Tech - Electronics And Communications Engineering
IMS Engineering College