SWATI SINGH
Mumbai,Maharashtra
Summary
Highly organized Account Executive prepared to take the next step with a new team. Bringing 7 years of outside sales experience with a proven track record of exceeding sales expectations. Known for receiving consistent recognition as a top performer. Detail-orientated and industrious with exceptional time management skills. Proficient in service before, during, and after-sales. Able to increase business through hands-on attention to customer needs, strong follow-through, and extensive knowledge of available offerings.
Overview
8
8
years of professional experience
Work history
Account Executive
BEYOND
2023.02 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Consulted with clients on business issues to develop innovative, strategic proposals.
- Solved customer challenges by offering relevant products and services according to needs and requirements.
- Prepared forecasts and mapped resources to the most valuable opportunities.
- Liaised between clients and sales executives to resolve account management issues quickly and effectively.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Set and monitor sales targets and identified potential customers through networking and outreach.
- Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.
- Processed customer payments and set up direct debits for long-term service contracts.
- Consistently exceeded sales targets by an average of 120% through every quarter.
- Devised pitches and presentations targeted to client needs for improved deal closing.
Business development manager, EMEA
Multiplier
2022.10 - 2023.02
- Achieved an average of 130% sales target.
- Created a new client pipeline to meet monthly targets.
- Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
- Oversaw full sales lifecycle from prospecting clients to closing deals.
- Consistently exceeded revenue targets through new account penetration and development.
- Contacted and converted potential customers via telephone, email, and messages.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Leveraged product knowledge to achieve revenue goals and retain clients.
- Closed complex, lucrative deals with new customers.
- Provided practical customer and market insight for improved strategic planning with shareholders.
- Coached team to build client relationships and exceed sales targets.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Prepared monthly sales forecast reports detailing key metrics to examine areas of improvement.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
Business Development Manager, NA
FRESHWORKS
2021.05 - 2022.10
- Developed and implemented value-adding strategies to increase product and service profitability.
- Strategized with sales teams to prospect and qualify potential customers within assigned geographic territories.
- Established streamlined account management and reporting tools.
- Prepared Salesforce reports to evaluate performance and prioritize outreach.
- Analysed client business goals and processes to harness consultative sales techniques.
- Completed market research to map key segments and expand customer base.
- Exceeded revenue goals by securing high-performing new accounts.
- Led cross-functional teams to create and deliver impactful marketing campaigns.
- Demonstrated product lines to large companies with polished presentation skills.
- Updated business plans to reflect emerging trends and projections.
- Researched competitor behavior and adapted tactics to boost performance.
- Delivered innovative presentations to executive decision-makers.
- Forecasted sales and market trends to improve business strategy.
- Awards and recognitions: Change Champion, Change Champion
Freshworks Women 360 - Honorary Mention, Freshworks - Newcomer of the Quarter, Freshworks - Newcomer Award,
Freshworks - Superstar ( Best Performer ) Award
Senior sales manager
Campk12 and Whitehat Education Technology PVT. LTD
2020.10 - 2021.05
- Championed brand loyalty by presenting in meetings
- Forecasted sales trends to plan team resourcing.
- Served customers to drive sales and deliver top-quality experiences.
- Met and exceeded company sales and productivity goals.
- Quickly built customer rapport, identifying needs and making appropriate product recommendations to close sales.
- Produced detailed sales reports to monitor and improve revenue positioning in line with KPI targets.
- Converted prospects to closed sales for clients located throughout India.
- Drove team of 10+ employees to consistently achieve sales targets.
- Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout.
- Followed up inbound leads effectively and efficiently to consistently realize possible sales opportunities.
- Hit sales quotas with meticulous planning and campaign execution.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Effectively used Salesforce and LinkedIn Sales Navigator to generate sales leads.
- Awards and Recognitions: Promoted as Assistant. TL in 3 months span, Highest sales, and revenue generator, Appointed Crew Chief by Director of Sales. Best ARR generator.
Center Head & Relationship Manager
KIDZEE, ZEE LEARN LTD
2018.01 - 2019.07
- Promoted as Center Head in 2 months
- Worked as Relationship manager for the head office
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed opening and closing procedures, from product replenishment to budget control.
- Developed plans and strategies to promote continuous improvement.
- Supported team by demonstrating respect and willingness to help.
- Generated Key Performance Indicator reporting to drive better performance.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied a positive customer service approach to increase satisfaction levels.
- Performed regular SLA reviews with customers, making required revisions.
- Exceeded sales targets by delivering high call volumes and tailored product recommendations.
- Retained customers with a multi-channel engagement strategy.
- Represented the company at industry events and conferences.
Founder
Smuk - The cosmetic house
2016.02 - 2018.01
- Leveraged industry contacts and expertise to fuel desired business growth.
- Scaled existing processes base on future business needs.
- Managed and developed a talented team of 6.
- Launched new, innovative projects based on customer demand.
- Planned integral business operational mandates and policies, clearly defining customers and markets.
- Leveraged available resources and worked creatively with limited infrastructure.
- Cultivated a productive work environment and inclusive culture.
- Maximized impact of financial resources, taking calculated risks, and governing budgets appropriately.
- Drove product and business development to achieve consistent growth.
- Researched and pursued opportunities to further business growth and development.
Education
Master's degree - Marketing and Sales
Guru Nanak institute of management studies
Mumbai, MaharashtraBachelor of Business Administration - Marketing and Sales
S.M.Shetty college
Bachelor's in Management StudiesSkills
- Strong interpersonal skills
- Flexibility in planning and Working with a team
- Organizational and Time Management skills
- Highly motivated hunter, and multitasker who loves to improvise
- Positive and achievement-oriented attitude
- Creativity and Problem Solving
- Management skills
- Hardworking, proactive, and a Quick learner
- Emotional intelligence
- Decision Making, Public speaking
- Consultative, professional, business collaboration approach
- Relationship management
- Business development and planning
- Account management
- Excellent communication and presentation skills
- Highly organized and conscientious
Languages
English
Native
Accomplishments
- Featured - SDR "Wall of Fame" 30Under30 powered by Outplay.
- Placement cell founder and head.
- Cold-called 100+ potential clients on a daily basis, with a closing rate of 70%
- Hit and exceeded sales KPIs by an average of 30%.
- Sent 200+ cold emails on a daily basis, managing to set up calls.
- Best SDR to work with the title given by all managers to date.
Certification
- Metvy Business Program.
- Appreciation letter for making ALUMNI MEET MOVIE.
- FINMARK - D.Y Patil institute of management.
- VUCA world certification.
- MHRD Conference - Representative for GNIMS.
- 100+ co-curricular certificates.
Tools
Proficient in using the following tools:
Salesforce, Outreach, Freshsales, Gong, Seamless, Salesloft, Amplemarket, Wingman, SalesNavigator, ZoomInfo, Salestrail, Leadsquared, Groove, LinkedIn, Slack, Excel, Microsoft group of products, Google sheets.
Additional Information
Upskilling: Ongoing course on:
- The Manager's Toolkit: A Practical Guide to Managing People at Work by the University of London and Birkbeck,
- Creative Thinking by Imperial College of London.
- Connected Leadership by Yale University
- Strategic Leadership: Impact, change and Decision-making by Dartmouth College
- Business Value, and Project Management. by University of Illinois at Urbana-Champaign.
My future goal to complete a Doctorate in Business Administration from the Swiss School of Business and Management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Account Executive
BEYOND
2023.02 - Current
Business development manager, EMEA
Multiplier
2022.10 - 2023.02
Business Development Manager, NA
FRESHWORKS
2021.05 - 2022.10
Senior sales manager
Campk12 and Whitehat Education Technology PVT. LTD
2020.10 - 2021.05
Center Head & Relationship Manager
KIDZEE, ZEE LEARN LTD
2018.01 - 2019.07
Founder
Smuk - The cosmetic house
2016.02 - 2018.01
Master's degree - Marketing and Sales
Guru Nanak institute of management studies
Bachelor of Business Administration - Marketing and Sales
S.M.Shetty college