SWATTI KUMAR

• Designed and implemented a structured enterprise training strategy aligned to retail productivity, customer experience, and compliance requirements.
• Built cross-functional SOP governance frameworks, converting SME knowledge into standardised, scalable training assets.
• Established uniform training processes and delivery standards across locations to ensure consistency and audit readiness.
• Developed blended learning architectures (classroom, digital microlearning, virtual, On Job Training) to support frontline and managerial capability building.
• Rolled out role-based learning journeys for entry-level staff, supervisors, and first-time managers.
• Enabled multilingual, region-sensitive delivery models to support diverse frontline teams.
• Led real-time training needs diagnostics, resulting in a sustained average store CX rating of 4.8.
• Implemented structured training calendars and performance dashboards to track adoption and effectiveness.
• Partnered with operations and leadership teams to drive 150% revenue growth within 3 months of assuming operational responsibility.
• Core member of the retail leadership team with P&L accountability.
• Supported business growth through capability enablement across product assortment, store readiness, people productivity, and go-to-market initiatives.
• Owned manpower capability, retention, performance motivation, and monthly target achievement.
• Pan-India retail operations | Multi-location workforce | Business-facing L&D leadership. Website: http://purplle.com

• Founding member of a 4-person core leadership team that launched the luxury salon-at-home vertical.
• Scaled the business to ₹1 Cr monthly revenue within 10 months, driven by robust training and quality frameworks.
• Designed a nationwide capability model covering technical skills, customer service, behavioural excellence, safety, and compliance.
• Implemented quality audits, assessment frameworks, and certification standards to maintain consistent service delivery.
• Scaled partner strength 30X (16 to 600+) across top 10 Indian cities through structured onboarding and training pipelines.
• Built and led regional training teams to support rapid expansion.
• Delivered sustained NPS of 75+ since launch through continuous skill reinforcement and quality controls.
• Managed the full partner lifecycle, maintaining a minimum 4.85 rating benchmark.
• Instituted Train-the-Trainer (TTT) programs to ensure capability consistency.
• Leveraged digital tools and platforms to improve learning application in real-world scenarios.
• Luxury salon-at-home vertical. Website: Not provided.

• Led SOP standardization across multiple verticals, including Salon, Spa, Skin, Clinic, and Hospitality.
• Played a critical role in internal audits, compliance, and service governance frameworks.
• Oversaw service quality, guest experience, protocol compliance, and retention across seven locations.
• Ensured workforce readiness and adherence to operational standards.
• Course Director for Bodycraft Academy; redesigned curricula aligned with global standards.
• Enabled over 200 graduates with employable skills and long-term career readiness.
• Launched the Salon-at-Home vertical during COVID, contributing 20% of the company revenue.
• Led training and SOP rollout for over 70 service agents, 12 trainers, and 16 managers.
• Awarded the Company Excellence Award for execution and cross-functional collaboration.
• Not provided.

An independent business owner founded, managed, and sold for profit Rejuve Salon & Spa, a bespoke luxury salon for elite clientele, including MNC CEOs, directors, philanthropists, and media personalities.

Business promotion: strategizing and executing marketing plans for brand visibility and on-ground operations.

Revenue generation, P&L, and maintaining a business lens to ensure profitability.

Client retention – through top-notch customer experience; talent acquisition and retention – hiring, training, skill enhancement, and mapping development.

In charge of VIP movement - Politicians, Celebrities, Business Heads

Promoted to Inflight Supervisor on the first appraisal.

Promoted to Aft Cabin in charge within 3 months, and J Class in charge within 6 months of joining.