Swaty Gupta
Associated Director
Pune
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Team Leader for Customer Success
Ziff Davis Performance Marketing
Pune
09.2018 - Current
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Developed marketing campaigns to enhance clients' return on investment.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Planned, articulated and executed client development strategies.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Representative
Tech Mahindra
Pune
04.2016 - 05.2018
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Communicated professionally with colleagues, freelancers and clients.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor Of Computer Science - Computer Science And Programming
06.2007 - 06.2011
SSC -
06.1992 - 06.2004
High School - Science
07.2004 - 06.2007
Skills
Team leadership and coaching
Business Development
Customer Relations
Strategic communications
Search Engine Optimization
Key accounts development
Marketing team leadership
Certification
Certification in Digital Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certification in Digital Marketing
06-2019
Team Leader for Customer Success - Ziff Davis Performance Marketing
09.2018 - Current
Customer Service Representative - Tech Mahindra
04.2016 - 05.2018
K K Wagh Education Society - Bachelor Of Computer Science, Computer Science And Programming
06.2007 - 06.2011
R.N.C. ARTS, J.D.B. COMMERCE , N.S.C. S - High School, Science
07.2004 - 06.2007
St. Philomena Convent High School - SSC,
06.1992 - 06.2004