Swaty Gupta
Associated Director
Pune
It is never too late to be what you might have been.
George Eliot
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Team Leader for Customer Success
Ziff Davis Performance Marketing
Pune
09.2018 - Current
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Developed marketing campaigns to enhance clients' return on investment.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Planned, articulated and executed client development strategies.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Assisted clients with strategic processes and provided with necessary tools to achieve success.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Facilitated penetration of key accounts via strategic planning initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Customer Service Representative
Tech Mahindra
Pune
04.2016 - 05.2018
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Collected and analyzed customer information to prepare product or service reports.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and team productivity by promoting operational best practices.
- Communicated professionally with colleagues, freelancers and clients.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor Of Computer Science - Computer Science And Programming
06.2007 - 06.2011
SSC -
06.1992 - 06.2004
High School - Science
07.2004 - 06.2007
Skills
Team leadership and coaching
undefinedCertification
Certification in Digital Marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certification in Digital Marketing
06-2019
Team Leader for Customer Success - Ziff Davis Performance Marketing
09.2018 - Current
Customer Service Representative - Tech Mahindra
04.2016 - 05.2018
K K Wagh Education Society - Bachelor Of Computer Science, Computer Science And Programming
06.2007 - 06.2011
R.N.C. ARTS, J.D.B. COMMERCE , N.S.C. S - High School, Science
07.2004 - 06.2007
St. Philomena Convent High School - SSC,
06.1992 - 06.2004
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