Swecha Thumu
Dynamics 365 CRM Consultant
Khammam
Summary
A dynamics 365 CRM Development Analyst with over 2 years of experience,
I excel in designing,developing,implementing CRM strategies and solutions. Proficient in leveraging Microsoft Dynamics 365 platform to drive customer relationship management and business growth. Demonstrated ability to analyze business requirements, manage full-cycle implementations, and provide customized solutions to enhance operational efficiency. Adept at collaborating with cross-functional teams and stakeholders to achieve project objectives. Committed to staying current with the latest technologies and best practices in CRM development.
Overview
3
3
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Application Development Analyst
Accenture
07.2022 - Current
- Development of Model-driven applications as per the requirement using views, tables, custom dashboards, custom and out-of-the-box entities, and entity relationships.
- Building Javascript, Workflows. Writing Plugins, Code activities, Sdk, ISV's. Developing Cloud Flows, and business process flows. Customizing Dynamics 365 CE/CRM Modules.
- Providing L2 level support to the business. Developing new components as per the RFC sprints and as per the discussion with the functional team at the business end.
- Building the custom connector using the "Flow Service API" to fetch the run instances of the Cloud Flows present in Dataverse in a specific environment. Building cloud flows that make use of these custom connectors further eases tasks such as Monitoring.
- Registering applications on Azure Active Directory and fetching Client Id and Client Secrets.
- Worked on an In-house activity of retaining and displaying the audit logs of entities in the Dataverse.
- Building Canvas Application to view the extracted audits with the integration of Cloud Flows(Microsoft Power Automate) and other out-of-the-box connectors. The purpose of the app and extraction of audit is to reduce the extra cost incurred to store the audit logs.
Education
Bachelor of Technology - Information Technology
SCSVMV
Kanchipuram, India 04.2001 -
Skills
Microsoft Dynamics 365 for Sales
Microsoft Dynamics 365 for customer service
Microsoft Power Automate
Microsoft Power Apps (Canvas & Model- driven Apps)
SURF (ServiceNow unified request framework)
C#
XRM toolbox
Plugin Registration Tool
Ribbon Workbench
JavaScript
NET Architecture for Dynamics 365
Microsoft Dynamics CRM/Customer Engagement
Microsoft Office Suite (Excel, PowerPoint, MS Word, etc)
Certification
Microsoft Power Platform Developer - PL-400
Timeline
Application Development Analyst
Accenture
07.2022 - Current
Bachelor of Technology - Information Technology
SCSVMV
04.2001 -