Sweety Ashok Nankani

• Supported senior account managers in handling key clients, ensuring smooth communication and timely issue resolution.
• Coordinated with logistics, documentation, and billing teams for accurate and on-time deliveries.
• Assisted in preparing rate quotes, service agreements, and client proposals, aiding in renewals and upselling.
• Maintained shipment records and performance trackers using CRM and Excel.
• Monitored KPIs and created basic dashboards to track delivery timelines, volumes, and client feedback.
• Compiled weekly/monthly reports for internal stakeholders on account performance.
• Participated in client meetings, documented action items, and ensured follow-ups.
• Conducted market and competitor research to support account strategy.

Key Responsibilities:

• Supported senior account managers with key client servicing, ensuring smooth communication and timely resolution of operational issues.
• Coordinated with logistics, documentation, and billing teams to ensure accurate, on-time deliveries.
• Prepared rate quotes, service agreements, and proposals, contributing to contract renewals and upselling.
• Maintained shipment records and dashboards using CRM and Excel to monitor KPIs and client feedback.
• Compiled regular performance reports and participated in client meetings to track and follow up on action items.
• Designed and implemented end-to-end operational workflows; successfully cleared Train the Trainer (TTT) for the Air product.
• Led process transitions on-site in the Netherlands and Switzerland, managing the scoping and execution of Air and NPM operations.
• Managed the booking process migration, including process mapping, task planning, and stakeholder coordination.
• Deployed the Stakeholder Engagement Framework project at GSC, improving communication and collaboration.
• Supported team formation by assisting in recruitment, onboarding, and development of new team members.

• Managed multi-functional teams exceeding 30 FTEs in Ocean Exports/Imports and Reporting sectors.
• Delivered accurate daily and weekly reports to stakeholders; led Monthly Business Review presentations.
• Conducted capacity planning based on volume forecasts to enhance workforce efficiency.
• Maintained 100% service delivery and data quality, ensuring compliance with SLAs and KPIs.
• Implemented contingency backup plans to ensure uninterrupted operations during disruptions.
• Facilitated exception handling and escalations to promote team ownership and problem-solving.
• Drove weekly process audits to identify improvements focused on cost, quality, and process simplification.
• Mentored team members through structured coaching, training plans, and performance development actions.

• Disputes management within ZA Team

• UK Export & Transportation Audit