Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

Sweety Ghosh

Gurugram

Summary

Experienced professional in operations and sales roles, excelling as an Operations Associate at Coding Ninjas and a Sales Relationship Associate at Udayy. Proven track record in administrative functions, customer relations, and financial transactions. Currently thriving as a Senior Student Advisor at Allen Digital, Kota, with expertise in elite campaigns and counseling sessions. Seeking a dynamic role to leverage my skills and experience.

Overview

6
6
years of professional experience

Work History

SENIOR STUDENT ADVISOR

Allen Digital
Kota
11.2023 - Current
  • Maintained the position of Top 15 Central Team
  • Achieved sales targets of 24+ Admission per month
  • Maintained a call hygine of 180 minutes+ of Talktime and 60+ connected calls on daily basis using Sales Force & Ameyo
  • Handling elite campaigns like ADSAT, TalentX Campaigns etc
  • Abilty to work independently with minimal supervision and as a part of colaborated team

OPERATIONS ASSOCIATE

Coding Ninjas
Gurugram
06.2022 - 08.2023
  • Handled the customer support software FRESHDESK for the student experience team, resolved the set target of tickets on a daily basis and maintained the SLA for the same within the quality parameters. Resolved 8,000+ tickets in a span of 15 months with a Customer Satisfaction (CSAT) Score of 89%
  • Managed the escalations received on the support toll free number of the student experience team provided by Ozonetel and maintained the data. Catered to 500+ calls on a monthly basis and provided them with accurate resolutions
  • Handled additional payments and refunds of enrolled learners using Razorpay payment gateway
  • Managed on-boarding of 2000+ learners and ensured that their learning experience is hassle free, helped them to resolve their queries or issues with a consultative approach. Maintained the fortnightly feedback cycle of these learners using Freshworks CRM software and took immediate action on the feedback provided
  • Maintained documentation of all queries and issues using google sheets and coordinated with internal teams using Slack and ClickUp forms to ensure that they were resolved on time

SALES RELATIONSHIP ASSOCIATE

Udayy
Gurugram
11.2020 - 04.2022
  • Successfully led refund processing and managed diverse payment gateways, including third-party providers such as Bajaj, Propelled, Shopse, Razorpay, and PayU
  • Performed audits to verify Leadsquared hygiene adherence by sales personnel
  • Proactively monitored client accounts, swiftly identifying and addressing potential issues to ensure seamless operations
  • Successfully managed client and vendor relations, promptly resolving any challenges that arose to maintain positive partnerships
  • Maintained accuracy and currency of vendor files, streamlining payment processing and ensuring efficient financial transactions.

ASSISTANT FINANCIAL ADMINISTRATOR

Big Shop
Bhagalpur
10.2018 - 10.2020
  • Led customer handling and documentation efforts, maintaining accurate records of interactions, account processing, and efficient filing
  • Managed the resolution of customer complaints by providing timely and effective solutions and alternatives, enhancing customer satisfaction
  • Collaborated closely with the finance administrator to maintain optimal communication levels, facilitating the efficient completion of projects
  • Implemented and routinely reviewed financial controls, contributing to the generation of accurate and reliable financial data for informed decision-making

Education

BACHELOR IN COMPUTER APPLICATIONS -

Sikkim Manipal University

Skills

  • CRM Management
  • Strategic Sales Knowledge
  • Administrative Support
  • Business Operations

Locations

  • Sector 46, Gurugram, Haryana
  • Kota, Rajasthan

Timeline

SENIOR STUDENT ADVISOR

Allen Digital
11.2023 - Current

OPERATIONS ASSOCIATE

Coding Ninjas
06.2022 - 08.2023

SALES RELATIONSHIP ASSOCIATE

Udayy
11.2020 - 04.2022

ASSISTANT FINANCIAL ADMINISTRATOR

Big Shop
10.2018 - 10.2020

BACHELOR IN COMPUTER APPLICATIONS -

Sikkim Manipal University

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