Sweety Kumari
Bengaluru
Summary
Experienced Strategic Account Manager with a proven 6.7-year track record in driving client acquisition, retention, and revenue growth within the SaaS and technology industries. Adept at cultivating and fostering long-term relationships with enterprise and SMB clients, while identifying upselling and cross-selling opportunities. Proficient in delivering tailored communication solutions through SMS, email, and omnichannel platforms. Demonstrates expertise in contract negotiation, account-specific strategy implementation, and effective management of multiple accounts to consistently exceed sales targets.
Overview
7
7
years of professional experience
Work History
Customer Success Manager
Salesken.ai
04.2024 - 10.2024
- Managed key accounts, focusing on client satisfaction, retention, and upselling additional services.
- Collaborated with internal teams to deliver customized messaging solutions that met client-specific goals.
- Created and executed strategic account plans, resulting in increased customer engagement and revenue growth.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Identified prospective customers and evaluated market potential.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
Customer Success Associate
Cogno AI (Acquired by Exotel
07.2022 - 03.2024
- Supported a diverse client portfolio (250+ Enterprise & SMB) by delivering tailored solutions, including omnichannel messaging platforms.
- Led upsell initiatives that increased account value while maintaining strong client relationships.
- Coordinated with technical teams to troubleshoot issues, ensuring timely resolution and enhanced satisfaction.
- Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations
- Implemented effective strategies to track customer feedback, leading to improved service levels and higher satisfaction ratings
- Managing Software License Renewals: Proactively track and guarantee uninterrupted access
Operations Associate
Newton School
06.2021 - 07.2022
- Successfully managed a team of 10 individuals in Placement Coordination
- Obtained confirmations from candidates and sent reminders for interview rounds
- Handled real-time escalations, bridging the gap between sales and internal operations teams
- Ensured students' progression and prepared them for placements with personalized strategies
- Maintained a seamless Interview coordination team process, adhering to high standards and policies
Client Account Manager
MyGate
02.2020 - 05.2021
- Oversaw a portfolio of 220+ clients, ensuring retention, satisfaction, and identifying upselling opportunities.
- Built account-specific strategies to promote additional services, increasing client ROI.
- Negotiated contract renewals and successfully closed long-term agreements with key clients.
- Coordinated with marketing teams to create account-specific promotional materials, increasing brand visibility and engagement
- Leveraged CRM tools to track account interactions and sales progress, ensuring accurate forecasting and reporting
Management Trainee
TCG REAL ESTATE
06.2019 - 12.2019
- Established strategic partnerships with industry leaders that contributed significantly towards achieving long-term organizational goals
- Participated in industry conferences and networking events, expanding professional connections and promoting company offerings
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies
Sales Associate
ANAROCK
04.2018 - 05.2019
- Achieved maximum revenue targets through mandated sales in the residential segment
- Developed relationships with builders, channel partners, investors, and end customers
- Engaged with customers to build rapport and establish lasting relationships
- Accompanied clients for site visits, closing deals, and attending direct walk-ins
- Built rapport with clients by providing quality customer service and problem solving
Education
PGDM - Marketing & Media
International School of Business & Media
03.2018
Skills
- MS Office
- Customer Account Management
- Critical thinking
- Negotiation
- Management Skills
- Leadership
- Excellent Communication
- CRM Software
- AI
- Client Servicing
- Training
- Sales KPI management
- Network engagement
- Vigilant and alert
- Excellent communication skills
- Business negotiation
- Upsell opportunities
- Key account generation
- Client meetings
- Cross-functional collaboration
Timeline
Customer Success Manager
Salesken.ai
04.2024 - 10.2024
Customer Success Associate
Cogno AI (Acquired by Exotel
07.2022 - 03.2024
Operations Associate
Newton School
06.2021 - 07.2022
Client Account Manager
MyGate
02.2020 - 05.2021
Management Trainee
TCG REAL ESTATE
06.2019 - 12.2019
Sales Associate
ANAROCK
04.2018 - 05.2019
PGDM - Marketing & Media
International School of Business & Media
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