SWEETY KUMARI

The primary responsibility of mine is to identify new business opportunities by developing relationships with Hospital and Doctors.

* Daily calls to leads generated by our market survey team
* Rigorous & structured follow-ups with Doctors to ensure sales closure.
* Close sales and achieve monthly and quarterly targets.
* Understand needs and requirements; build a strong relationship with doctors.
* Provide in-depth platform training remotely to the doctors and clinic staff

• Reaching out to hospitals and doctors to introduce the product
• Providing product demonstrations to doctors
• Onboarding doctors onto the platform or service
• Sharing detailed product information with hospitals
• Offering post-sales support and service
• Creating and maintaining a sales pipeline
• Driving revenue through consistent engagement and conversions

• Led cross-functional teams to execute business development initiatives and optimize operational efficiency.
• Developed strategic partnerships to enhance market presence and drive revenue growth.

• Handling 3 branches (Mumbai, Pune, and Bangalore).
• Relentlessly chase, achieve and exceed the targets set by the City P&L Head.
• Provide world-class service to his/her customers by advising patients about the service through structured discussions
• Read, understand, absorb, retain and practice the Practo Way of Care Coordination (PWOC), 100%.
• Ensure that the team implement and practice the PWOC 100%, in letter and spirit.
• Coordinate information and care requirements with other care providers in the ecosystem; resolve issues that could affect smooth care progression and handhold the patient throughout their journey
• Addresses query of patients and families in a very professional manner and present the benefits of our solution.
• Seek awareness about the company's vision, goals, and plans and align individual thoughts and actions towards the same.
• Managing schedules for surgeries; coordinating with doctors & Hospitals.
• Handling Care Coordination.
• Create and communicate a vision for the future of the business.
• Establish a culture and work environment that promotes and inspires an active, continuous improvement philosophy in regard to products and services.
• Direct & solely responsible for the development of action plans and budgets that drive and support all and any efforts that meet the visionary goal.
• Ensure that all company employees, suppliers, and customers, new or prospective, are continually aware of the commitment to excellence of quality and service and of the specific role each is expected to play in meeting the stated goals.
• Develop internal business practices that sustain freedom of expression for individuals in an atmosphere of open, risk-free communication.
• Define measurable goals that develop and enhance processes, systems and practices and provide the means and resources needed to accomplish the goals.
• Promote and publish the company and its activities by means of building and sustaining relationships with customers, suppliers, and organizations important to the company and its potential for profitable growth.
• Monitor marketplace trends and changes so that the company may remain able to response to any challenge that may be presented.
• Prepare estimates and quotations that exceed customer expectations and as such serve to support the desired image of excellence of service.
• Set targets for annual growth and prepare sales activity plans accordingly geared towards a profitable & sustained growth.
• Maintain the competitive position of the business and balance it with equitable distribution of resources.
• Analyze the different market sectors and trends within the pharmaceuticals and medical supply business segment, determine their impact on the business, design and execute the most appropriate market approach strategy.
• Maximize on market opportunities, creative value proposition, and adapt innovative market entry.
• Secure all essential relationships with Alliances and strategic partners for the long term growth.
• Foster an achievement-oriented culture based on continuous learning principles where employees are motivated and rewarded for both individual and team contributions.
• Manage the business for profitable growth and implement recognized business planning methodologies, annual budgets and performance reporting based on key performance indicators to ensure a profitable ROI.
• Establish quality assurance and customer satisfaction standards/benchmarks and achieve compliance thereof.
• Oversee adherence to the quality system that ensures product and service quality.
• Measure the quality process by monitoring customer service, product rejections and returns. Measure internally via the use of statistical methods and benchmarking.
• Support the quality policy and system by providing the necessary resources via an operating budget.
• Review all capital equipment requests and controls the approval process.
• Implement performance-based reward system.

• Delivering excellent service to ensure high levels of customer satisfaction.
• Motivating the sales team to meet sales objectives by training and mentoring staff.
• Creating business strategies to attract new customers, expand store traffic, and enhance profitability.
• Hiring, training, and overseeing new staff.
• Responding to customer complaints and concerns in a professional manner.
• Ensuring store compliance with health and safety regulations.
• Developing and arranging promotional material and in-store displays.
• Preparing detailed reports on buying trends, customer requirements, and profits.
• Undertaking store administration duties such as managing store budgets and updating financial records.
• Monitoring inventory levels and ordering new items.
• Recruit and hire staff for the store to meet the needs of customers.
• Complete schedules and assign duties and responsibilities to the store’s staff.
• Train new employees and provide continuing education and training to current employees.
• Track and implement financial quotas for the store and staff based on the stated financial goals of the business.
• Manage store inventory.
• Evaluate staff quarterly and replace staff as needed based on performance based metrics.