Project Management, Safe Agile, Development operations
Swen John Dsouza
Technical Project Manager/ Scrum Master.
Bengaluru
Summary
Dedicated and results-driven Technical Project Manager with expertise in DevOps and data analytics, seeking to leverage a proven track record of successfully leading complex technical projects to drive innovation and efficiency. Adapt at aligning technical solutions with strategic business objectives to deliver high-impact results.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Technical Project Manager/Scrum Master
Happiest Minds Technologies
6 2023 - Current
- Project Manager responsible for three teams consisting of DevOps Engr , Front and back end development teams for analytical reports.
- Developed Roadmap for DevOps engr team bring in automation and stream line the DevOps process.
- Allocate feature codes to the team members based on budget allocated to the features.
- Planned and executed PI for the whole project consisting of various ARTS and cross functional teams.
- Collaborated with other Project managers to fulfill unified tasks.
- Coach the team in Safe agile methodologies and way of working.
- Led cross-functional teams in the successful delivery of multiple technical projects, ensuring adherence to project scope, timelines, and budget constraints
- Oversaw the implementation of Agile methodologies, resulting in improved project transparency and rapid adaptation to changing requirements
- Drove the adoption of DevOps principles and practices, streamlining development and deployment processes, and reducing time-to-market
- Managed the end-to-end project lifecycle, from initial concept to final implementation, ensuring seamless integration of DevOps practices and data analytics
- Collaborated with stakeholders to define project requirements, perform risk assessments, and develop comprehensive project plans, leading to an increase in project success rates
- Implemented and managed continuous integration and continuous deployment (CI/CD) pipelines, resulting in a reduction in deployment times and increased system reliability
- Automated infrastructure provisioning and configuration management, reducing manual effort by improving system scalability and consistency
- Collaborated with development and operations teams to define and implement best practices for containerization and orchestration using Docker and Kubernetes
- Conducted performance monitoring and analysis, identifying and resolving infrastructure bottlenecks and improving overall system performance.
IT Operations Manager| Scrum Master
Here Solutions India Private Limited.
01.2023 - 06.2023
- Facilitated key scrum ceremonies
- Presented data to the senior leaders on the progress and achievements of the team
- Increased teams' velocity by 10% and controlled capacity leakage by 10%
- Acted as a trusted advisor to the Customer on all aspects of the engagement, leading communication and providing thought leadership on Agile practices and techniques
- Coached and empowered teams to self-organize and grow cross functionally.
Sr Scrum Master
Lumen Technologies Inc.
02.2021 - 09.2022
- Facilitated all scrum meetings like Sprint Daily Scrum, Sprint planning, review, retrospective etc
- Created Platform health feature user stories
- Captured & Analyzed client Requirements and prepared artifacts like Gap analysis, Business requirement document and maintain them throughout the development
- Collaborated and facilitated all multidisciplinary team meetings along with research team and PO to discuss on the project requirements
- Managed a steady team performance
- Created a positive environment for the team.
Scrum Master
DXC Technologies
11.2019 - 02.2021
- Implemented Agile and Scrum practices for various digital transformation projects for well recognized clients in the Automotive and BFSI and health sector
- Created & Maintained Scrum artifacts like Product backlog, Sprint backlog, with utmost transparency throughout the product development
- Organized and facilitated daily stand-ups, project planning, reviews, Sprint/release planning, demos etc
- Tracked and communicated team velocity and other development metrics with, and to all stakeholders
- Collaborated closely with product owner (PO) and backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria are agreed upon and stories are ready for sizing
- Identified and removed organization and team impediments to enhance productivity and efficiency
- Worked on various Staff Augmentation and Managed Services projects for clients in Automotive, BFSI and Healthcare sector
- Ensured escalations are handled properly and providing effective solutions in defined TAT.
Manager IT Operations
Tata Consultancy Services
08.2017 - 05.2019
- Incident Manager: Coordinating with different towers to make sure all incidents are addressed within SLA period
- Handling Major Incident: Coordinating with the technical team and impacted customers in the war room to resolve the issue
- Problem Management Role: Identifying recurring failures from weekly/Monthly data and notify the concerned team accordingly
- Perform and analyze Incident Management reports to perform Problem Management reviews and RCAs
- Change Management Role: Change Coordination: Coordinating with different team and customer throughout the change life cycle to ensure everyone is following change management process and performing the change within the change window
- Change Reviews: Being a SPOC of the team I am responsible for final review of every type of change before moving to approval.
Incident Manager
Mangalore Earth Movers
08.2014 - 07.2017
- Responsible for Incident/Request Management on behalf of customers both internal and external
- This involves: Define and implement the incident/Request Management Process
- Working with the Service Desk management to coordinate and manage the Incident Management and Request Fulfillment Process activities to agreed SLAs.
Education
Bachelor of Computer Applications - Computer Application
ST ALOYSIUS DEGREE COLLEGE
Mangalore, India 06.2012 - 04.2015
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Skills
Project Management,Agile Software Development,Management,Certified Scrum Master,Scrum (Software Development),Problem Management Agile Product Development,Release Management,Team Management,Project Planning,Change Management,Safe Agile , DevOps Engeneering
undefinedInterests
Hobbies
Reading
Timeline
IT Operations Manager| Scrum Master
Here Solutions India Private Limited.
01.2023 - 06.2023
Sr Scrum Master
Lumen Technologies Inc.
02.2021 - 09.2022
Scrum Master
DXC Technologies
11.2019 - 02.2021
Manager IT Operations
Tata Consultancy Services
08.2017 - 05.2019
Incident Manager
Mangalore Earth Movers
08.2014 - 07.2017
Bachelor of Computer Applications - Computer Application
ST ALOYSIUS DEGREE COLLEGE
06.2012 - 04.2015
Technical Project Manager/Scrum Master
Happiest Minds Technologies
6 2023 - Current
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