SWENI SHAH
Surat
Summary
Experienced in coordinating daily office activities and providing support to executive functions. Demonstrates exceptional organizational skills to maintain meticulous records and manage schedules efficiently. Proficient in fostering team collaboration and driving productivity through effective communication.
Overview
12
12
years of professional experience
Work History
Administrative Professional
Prashant Consultancy
02.2023 - 10.2024
- Managed and organized insurance policies and related documents, including reviewing and updating policy information, ensuring accuracy and completeness, and maintaining electronic and physical files.
- Communicated with clients, underwriters, and other stakeholders to provide information and answer questions related to insurance policies, claims, and other matters.
- Prepared report upcoming premium dues and inform the same to the clients via e-mail.
- Assisted with the processing of insurance claims, including verifying coverage, obtaining required documentation, and following up on outstanding items.
- Performed general administrative duties such as data entry, scheduling appointments, managing calendars, and maintaining office supplies and equipment.
- Conducted research and analysis on insurance industry trends, regulations, and best practices, and providing recommendations to management on areas for improvement.
- Supported the development and implementation of insurance department policies and procedures, including drafting and revising documents and ensuring compliance with relevant laws and regulations.
- Provided training and support to new hires and other staff members on insurance processes, policies, and systems.
Store Manager (Grade: Assistant Manager)
Reliance Retail Limited
01.2020 - 10.2021
- Developed and implemented marketing strategies to increase brand awareness and attract customers.
- Created visually appealing displays and store layouts to enhance the shopping experience.
- Analysed market trends and consumer behaviour to determine product offerings and pricing strategies.
- Developed and managed budgets to minimize costs, and maximize profits.
- Analysed sales data to identify trends, opportunities, and areas for improvement.
- Monitored inventory levels and ensured accurate inventory records as well as manage product orders, deliveries and returns.
- Managed staff schedules, delegating tasks, and monitoring productivity and quality of work.
- Hired, trained, supervised, and motivated staff members to meet performance objectives.
- Maximized sales and profitability by developing sales strategies and goals, monitoring sales performance, and adjusting strategies as needed.
Assistant Department Manager
Future Retail Ltd. (Formerly known as Bharti Retail Ltd)
08.2016 - 12.2020
- Managed staff schedules, delegating tasks, and monitoring productivity and quality of work.
- Worked closely with the manager for hiring, training and employee retention process.
- Provided excellent customer service, ensuring that customers receive a high-quality experience every time they visit the store and handle customer complaints & queries.
- Maintained the inventory levels, ensuring that the right products are in stock, and managing the stock levels.
- Created visually appealing displays and store layouts to enhance the shopping experience.
- Prepared daily, weekly, and monthly reports, and communicating with senior management about store performance and any issues that arise.
- Maximized sales and profitability by developing sales strategies and goals, monitoring sales performance, and adjusting strategies as needed.
- Ensured compliance with company policies and procedures.
- Combined roles for two designations:
Store Manager
Firstcry.com (Rudy's Collection)
12.2014 - 04.2016
- Managed staff schedules, delegating tasks, and monitoring productivity and quality of work.
- Worked closely with the manager for hiring, training and employee retention process.
- Provided excellent customer service, ensuring that customers receive a high-quality experience every time they visit the store and handle customer complaints & queries.
- Maintained the inventory levels, ensuring that the right products are in stock, and managing the stock levels.
- Created visually appealing displays and store layouts to enhance the shopping experience.
- Prepared daily, weekly, and monthly reports, and communicating with senior management about store performance and any issues that arise.
- Maximized sales and profitability by developing sales strategies and goals, monitoring sales performance, and adjusting strategies as needed.
- Ensured compliance with company policies and procedures.
- Combined roles for two designations:
Administrative Professional
Dilip Parikh & Samir Parikh, Human Life Valuers
05.2014 - 12.2014
- Managed and organized insurance policies and related documents, including reviewing and updating policy information, ensuring accuracy and completeness, and maintaining electronic and physical files.
- Communicated with clients, underwriters, and other stakeholders to provide information and answer questions related to insurance policies, claims, and other matters.
- Prepared report upcoming premium dues and inform the same to the clients via e-mail.
- Assisted with the processing of insurance claims, including verifying coverage, obtaining required documentation, and following up on outstanding items.
- Performed general administrative duties such as data entry, scheduling appointments, managing calendars, and maintaining office supplies and equipment.
- Conducted research and analysis on insurance industry trends, regulations, and best practices, and providing recommendations to management on areas for improvement.
- Supported the development and implementation of insurance department policies and procedures, including drafting and revising documents and ensuring compliance with relevant laws and regulations.
- Provided training and support to new hires and other staff members on insurance processes, policies, and systems.
- Combined roles for two designations:
Administrative Professional
Prashant Consultancy
12.2012 - 04.2014
- Managed and organized insurance policies and related documents, including reviewing and updating policy information, ensuring accuracy and completeness, and maintaining electronic and physical files.
- Communicated with clients, underwriters, and other stakeholders to provide information and answer questions related to insurance policies, claims, and other matters.
- Prepared report upcoming premium dues and inform the same to the clients via e-mail.
- Assisted with the processing of insurance claims, including verifying coverage, obtaining required documentation, and following up on outstanding items.
- Performed general administrative duties such as data entry, scheduling appointments, managing calendars, and maintaining office supplies and equipment.
- Conducted research and analysis on insurance industry trends, regulations, and best practices, and providing recommendations to management on areas for improvement.
- Supported the development and implementation of insurance department policies and procedures, including drafting and revising documents and ensuring compliance with relevant laws and regulations.
- Provided training and support to new hires and other staff members on insurance processes, policies, and systems.
- Combined roles for two designations:
Education
Bachelor of Commerce - Accounting
Gujarat University
01.2011
Skills
- Retail operations management
- Sales proficiency in retail environments
- Inventory coordination
- Merchandise layout optimization
- Sales strategy implementation
- Sales expertise
- Hiring
- Employee skill enhancement
- Executive administrative assistance
- Detail-oriented data management
- Documentation handling
- Business Strategy
- Organizational strategy formulation
- Service-oriented communication skills
- Insurance policy management
- Comprehensive documentation skills
Languages
Gujarati
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Timeline
Administrative Professional
Prashant Consultancy
02.2023 - 10.2024
Store Manager (Grade: Assistant Manager)
Reliance Retail Limited
01.2020 - 10.2021
Assistant Department Manager
Future Retail Ltd. (Formerly known as Bharti Retail Ltd)
08.2016 - 12.2020
Store Manager
Firstcry.com (Rudy's Collection)
12.2014 - 04.2016
Administrative Professional
Dilip Parikh & Samir Parikh, Human Life Valuers
05.2014 - 12.2014
Administrative Professional
Prashant Consultancy
12.2012 - 04.2014
Bachelor of Commerce - Accounting
Gujarat University
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