Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
Generic

sweta

GeM Head
New Delhi

Summary

Dynamic professional with a proven track record in customer relationship management and sales at A&S Creations and Trade India. Excelled in leveraging computer skills and teamwork to enhance customer service and operational efficiency. Achieved significant improvements in customer satisfaction and business compliance through innovative strategies and a positive attitude.

Overview

10
10
years of professional experience

Work History

GeM Head (Government E-Marketplace) AND Sales Mana

A&S Creations
08.2015 - 04.2022
  • GPS -Making soft quotations, back-end support, handling new and old dealers, taking weekly reports from regional representatives and dealers.
  • GeM- Manage Gem Profile A&S Creations also help to dealers for Brand Listing, Products / Service Uploading support, Participation of bid, handling OEM Panel / Vendor Assessment, taking care Technical Support for GeM, Invoice Generation & Order Tracking, making L1 Comparison, creating bid (bunch, BOQ, custom and normal bid), maintaining GeM pricing MoP, MRP etc.

Customer Relationship Management

Trade India
10.2012 - 08.2015
  • All India client complaint through mail handlings and provided end to end solutions.
  • Make report about customer catalog in promotion and visibility in google.
  • Preparation and Compilation of monthly compliance reports for business commercial.
  • Making happy calling hosting call, Re-hosting call and corrections call.
  • Made ppt and gave google listing.
  • Do better work on catalog form better promotion in all the search engines.

Customer Support Executive

Reliance RESQ
01.2012 - 10.2012
  • All India Customers complaint through mail handlings and provided end to end solutions.
  • Make report about customer in store and installation survey
  • Preparation and Compilation of monthly compliance reports for business commercial.
  • Making happy calling installation % instore

Education

Bachelor of Arts -

Delhi University School of Open Learning
Delhi, India
04.2001 -

Two Year Diploma With Electronic Mechanical

I.T.I. Pusa Institute.
New Delhi, India
04.2001 -

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Computer Skills

    Customer Service

Languages

English
Intermediate (B1)
Hindi
Advanced (C1)

Hobbies

  • Special interest in making friends and interacting with new people.
  • Listening Music & Internet surfing.

Timeline

GeM Head (Government E-Marketplace) AND Sales Mana

A&S Creations
08.2015 - 04.2022

Customer Relationship Management

Trade India
10.2012 - 08.2015

Customer Support Executive

Reliance RESQ
01.2012 - 10.2012

Bachelor of Arts -

Delhi University School of Open Learning
04.2001 -

Two Year Diploma With Electronic Mechanical

I.T.I. Pusa Institute.
04.2001 -

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sweta GeM Head