Sweta A
Salesforce Technical Program Manager
Hyderabad,TG
Summary
Results-driven Salesforce Associate Manager with over 10 years of experience in Salesforce CRM administration, Service Cloud, and CPQ implementations. Expertise in Salesforce development, customization, and application support consistently enables business transformation through scalable CRM solutions. Recognized for optimizing business processes and improving user adoption while ensuring technology solutions align seamlessly with organizational goals. Strong commitment to leveraging innovative strategies to drive efficiency and enhance overall performance within teams and projects.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Business and Integration Architecture Associate Manager at a Security Ecomm Project
Accenture Solutions Pvt. Ltd.
11.2023 - Current
- Lead Salesforce administration and customization initiatives across global projects, driving CRM optimization and business process automation.
- Provide technical and functional support for Salesforce Service Cloud and CPQ applications.
- Collaborate with cross-functional teams to design and implement scalable Salesforce solutions to improve service efficiency and data accuracy.
- Manage stakeholder communication and ensure successful end-to-end project delivery aligned with client goals.
- Develop and maintain system documentation, change management processes, and compliance standards.
- Designed and delivered a comprehensive Salesforce training program encompassing configuration, support processes, and best practices; program increased junior consultant productivity by 40% within six weeks.
Team Lead/Associate Manager in a Retail Project
Accenture Solutions Pvt. Ltd.
01.2021 - 10.2023
- Was Project Lead and individual collaborator (Team member) to the Application support.
- Started as the only resource to handle end to end Application support implementation.
- Upskilled to learn Service Cloud and Marketing cloud which are the major salesforce platforms for this project.
- Contributed to the Go-live of the project by involving in pre-deployment and post-deployment activities.
- Stabilized the backlog to single digit.
- Handled and resolved many P1/P2 issues within SLA time.
- Coordinated with onshore team for getting requirements and describing the requirements in understandable language within JIRA.
- Reviewing code after the implementation and ensured to follow best practices.
- Participated in the team’s Agile ceremonies such as stand-ups and sprint planning.
- Handled a team of 3 members in the project and monitored daily work of Development. Worked on automations, minor and major enhancements to reduce manual activities.
Senior Analyst at a medical and travel security Project
Accenture Solutions Pvt. Ltd.
07.2018 - 01.2021
- Worked on Salesforce Sale cloud, Salesforce Service cloud and Salesforce CPQ.
- As a senior support analyst, the roles and responsibilities were Supporting the project to address and resolve the requests and incidents.
- Interacting with end users on daily basis for quick fix and resolution on issues/service requests.
- Worked on many minor enhancements.
- Interacting with Client and Business on weekly basis for new requests and enhancements.
- Preparing SOP and Knowledge articles for new Releases.
- Participated in Code Review and deployment via DevOps tool.
Education
Roland Institute of Technology
Berhampur, Odisha 04.2001 -
Skills
- Salesforce CRM Administration & Configuration
- Salesforce Service Cloud Implementation
- Salesforce CPQ Customization
- Salesforce Lightning Development
- Application Support & Issue Resolution
- Stakeholder & Client Management
- Project management
- Consulting
- Business development
Certification
Salesforce Certified Platform Administrator
Accomplishments
- Strong understanding of Environment Management, Release Management, Versioning Life Cycle, Deployment Methodologies, and Governor Limits.
- Proficient in translating business requirements into architected scalable solutions, preparing detailed estimates, design, development, and data migration strategies.
- Regularly attend review meetings and client calls, provide status reports to management, and ensure transparent communication across teams.
- Assign and monitor tasks among team members to ensure on-time and quality delivery.
- Ensure timely issue logging and resolution using defect management tools like Jira.
- Committed to excellence — a self-motivated, quick learner, team player, and prudent Team manager with strong problem-solving, analytical, and communication skills.
Professional Attributes
- Strong leadership and mentoring skills
- Excellent communication and stakeholder engagement
- Proven ability to manage multiple priorities in dynamic environments
- Committed to continuous learning and Salesforce ecosystem growth
Timeline
Business and Integration Architecture Associate Manager at a Security Ecomm Project
Accenture Solutions Pvt. Ltd.
11.2023 - Current
Team Lead/Associate Manager in a Retail Project
Accenture Solutions Pvt. Ltd.
01.2021 - 10.2023
Senior Analyst at a medical and travel security Project
Accenture Solutions Pvt. Ltd.
07.2018 - 01.2021
Roland Institute of Technology
04.2001 -