SWETA DEEPTHI G

Dynamic product management professional with a proven track record at Kinara Capital, excelling in product lifecycle management and cross-functional coordination. Expert in Agile methodologies, I have successfully led initiatives that enhanced user engagement and operational efficiency, driving significant improvements in product adoption and stakeholder alignment.

• Total Experience: 8 Years 7 Months
• Date of Birth: 28/08/91

• ENGLISH
• HINDI
• TELUGU
• KANNADA

Collections management system

• Owned the product lifecycle from concept to launch, gathering business requirements, coordinating with IT, operations, and compliance teams, and ensuring alignment with regulatory policies
• Conducted requirement analysis and gap assessments to define workflow automation needs for loan repayment, NPA monitoring, and case escalation
• Collaborated with the technology team for API integrations between the core banking system and vendor platforms, enabling seamless data synchronization
• Designed and documented BRDs, FRDs, and process maps, ensuring stakeholder clarity and implementation accuracy
• Implemented dashboard analytics for tracking collection efficiency, agent performance, and delinquency trends using SQL
• Led user acceptance testing (UAT) and coordinated phased rollouts across regional hubs, ensuring zero disruption to ongoing operations
• Conducted training sessions for over 100 users and vendor teams, improving adoption rates and operational accuracy

Payment solutions for collections

• Defined business objectives for integrating new digital payment options (UPI, BBPS, Payment Gateway, NACH, and Auto Debit) into the collections process
• Conducted an end-to-end vendor assessment covering technical capabilities, security compliance (PCI-DSS, ISO 27001), integration support, and cost efficiency
• Collaborated with cross-functional teams—Technology, Finance, Compliance, and Risk—to finalize evaluation criteria and functional requirements
• Prepared RFPs (Requests for Proposals), and led vendor discussions, demos, and proof-of-concept evaluations to assess performance and system compatibility
• Performed API feasibility analysis and integration mapping between vendor systems and internal loan management platforms
• Conducted a data-driven comparison of transaction success rates, settlement times, and operational support metrics to shortlist suitable vendors
• Delivered a vendor evaluation report with recommendations on scalability, risk exposure, and long-term cost benefits

Loan management system

• Partnered with technology and operations teams to define product requirements and workflows for loan processing and repayment modules
• Conducted business requirement analysis, identified system gaps, and documented functional requirements (BRD/FRD) for new feature development
• Designed and implemented automated workflows for customer onboarding, credit approval, and disbursement tracking
• Coordinated with vendors and internal IT teams for API integrations between LMS, core banking, and third-party services (KYC, credit bureaus, payment gateways)
• Developed and monitored KPIs for loan turnaround time, repayment rate, and disbursement accuracy, ensuring continuous performance improvements, led user acceptance testing (UAT), and created detailed user stories for agile sprints, ensuring timely and defect-free releases, delivered training sessions for internal stakeholders on new modules and functionalities to improve adoption, and ensured compliance with RBI and NBFC regulations, product management by IBM
• Led user acceptance testing (UAT) and created detailed user stories for Agile sprints, ensuring timely and defect-free releases
• Delivered training sessions for internal stakeholders on new modules and functionalities to improve adoption, and ensured compliance with RBI and NBFC regulations