Sweta Gomes
Business Professional Associates
Krishnagar,West Bengal
Summary
Practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. Committed to establishing credibility and developing relationships with associates and managers. Strong conceptual thinking skills and new concepts acquisition.
Soft skills that demonstrate my ability to work effectively in a team and contribute to the overall success of projects are:
- Collaboration and Teamwork
- Problem-Solving
- Communication Skills
- Time Management
- Adaptability
- Attention to Details
- Proficient in English Language
For mobile-tech the industry specific skill could involve knowledge of the latest mobile trends, understanding user experience principles or familiarity with mobile security practices.
Presently pursuing the course in Advanced Certification in Devops and Cloud Computing from IITM Pravartak.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Associate Consultant
Tata Consultancy Services
10.2019 - Current
- Administered accurate and timely utility billing processes, ensuring adherence to industry regulations.
- Implemented system upgrades, streamlining billing procedeures and reducing processing time.
- Resolved customer inquiries regarding billing discrepancies, demonstrating strong problem-solving skills.
- Collaborated with cross-functional teams to develop and implement cost-saving initiatives.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Provided advice, made recommendations and implemented problem-solving strategies when business needed to re-energize.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Customer Service Executive
Tata Consultancy Services
10.2019 - Current
- Led the development of a customer-facing mobile app.
- Collaborated with cross-functional teams to design and implement new features, ensuring seamless integration with backend services.
- Implemented responsive and user friendly UI/UX enhancements and best practices to maintain high code quality and improve team efficiency.
- Integrated third-party APIs for enhanced functionality and optimized app performance for both iOS and Android platforms.
- Stayed abreast of industry trends and emerging technologies, incorporating relevant advancements to enhance app features and performance.
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Informed customers of upcoming promotions and deals to boost sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science - Advanced Certification in Devops & Cloud Computing
IITM Pravartak
Madras 04.2001 -
Bachelor of Arts - Sociology
Women's Christian College
Kolkata 04.2001 -
Skills
Planning and Execution
Process Analysis
Public Speaking
Mastery of PowerPoint
Best Practices Implementation
Disaster Recovery Planning
Employee Management
Configuration Management
Assessments
Business Planning
Quality Assurance
Client Requirements Assessment
Delivery Assurance
Customer Relationship Management
Organizational Development
Work Product Development
Issue Resolution
Cloud Computing
Work Planning and Prioritization
Executive Support
Business Analysis
Problem-Solving
Cultural Awareness
Strategic Planning
Integrity and Honesty
MS Office
Goal Setting
Performance Assessments
User Support
Kayako Support Ticketing System
Photography, Painting, Participation in team work, Reading, Traveling, Listening to music.
Apart from work, I an avid cook and have tried many dishes. This passion not only keeps me active but also instills discipline and perseverance. I also love to read books, which fuels my love for literature and engage discussions with a diverse group of readers. I have completed my painting course and all with distinctions.
Timeline
Associate Consultant
Tata Consultancy Services
10.2019 - Current
Customer Service Executive
Tata Consultancy Services
10.2019 - Current
Associate of Applied Science - Advanced Certification in Devops & Cloud Computing
IITM Pravartak
04.2001 -
Bachelor of Arts - Sociology
Women's Christian College
04.2001 -