SWETA GOMES
Krishnagar
Summary
Experienced Financial Crime Analyst at Revolut Technologies India Pvt LTD. with a proven track record in fraud detection, risk assessment, and regulatory compliance. Successfully handled over 50 cases daily, reducing false positives by 20% and enhancing detection capabilities. Adept at conducting detailed investigations, performing KYC and CDD/EDD checks, and maintaining comprehensive databases of fraud indicators. Former Associate Consultant & Invoice Processing Officer at Tata Consultancy Services with expertise in data analysis, quality control, and customer service. Demonstrated success in team management, process improvement, and project coordination. Proficient in S4 Hana, Oracle (JDEGS 9.2), advanced Excel, and various other software tools. Seeking to leverage skills and experience for continued professional growth within a reputable organisation. Detail-oriented Invoice Processing Officer leveraging expertise in quality control and data analysis. Delivered exceptional results in payments and data management through effective problem-solving and communication. Committed to enhancing organizational processes while fostering client satisfaction. Motivated professional with a strong background in client relations and regulatory compliance. Cultivated relationships with stakeholders to enhance service delivery and streamline operations. Demonstrated ability to analyse data and implement improvements that reduce risks and boost efficiency. Analytical Financial Crime Analyst focusing on fraud detection and risk assessment. Executed in-depth investigations to identify suspicious activities and bolster compliance efforts. Enhanced organisational security by developing effective monitoring processes and fostering collaborative relationships with external partners. Experienced in day-to-day accounting processes and applicable regulations. Dedicated to maintaining accurate records with attention to detail and expert financial knowledge. Experienced in identifying and mitigating financial crime risks. Excels in analysing complex data to uncover fraudulent activities and implementing robust compliance measures. Committed to ensuring regulatory adherence and safeguarding financial integrity.
Overview
7
7
years of professional experience
Work History
Financial Crime Analyst
Revolut Technologies India Pvt LTD.
04.2026 - Current
- Analysed transactional data to identify suspicious patterns related to fraud, money laundering, and financial crime.
- Conducted detailed investigations on flagged accounts and escalated high-risk cases as per AML guidelines.
- Performed KYC and customer due diligence (CDD / EDD) checks to ensure regulatory compliance.
- Reviewed customer transactions to detect fraud and suspicious activities.
- Helped reduce fraud risks and improve monitoring processes.
- Handled 50+ cases daily, reduced false positives by 20%, and investigated high-risk transactions.
- Analysed transactional data to identify patterns indicative of fraudulent activity, enhancing detection capabilities.
- Conducted detailed investigations into customer accounts to verify legitimacy and prevent unauthorised access.
- Completed detailed reviews of accounts and bookkeeping records to verify compliance with standards.
- Developed and maintained a comprehensive database of known fraud indicators, improving team response efficiency.
- Fostered relationships with external fraud prevention organisations, enhancing collective efforts against financial crime.
- Conducted peer reviews of financial crime cases, offering constructive feedback to improve investigative techniques.
- Reconciled monthly bank statements and resolved discrepancies.
- Monitored customer accounts for irregular spending patterns, promptly freezing accounts to prevent further unauthorised transactions.
- Generated financial statements documenting revenue, expenses and liabilities.
- Reviewed and updated fraud detection procedures regularly, ensuring alignment with industry best practices.
- Customised fraud detection software settings to match the specific risk profile of the business, optimising security measures.
- Maintained updated chart of accounts following correct procedures and including current, accurate details.
Associate Consultant & Invoice Processing Officer
Tata Consultancy Services
Kolkata
10.2019 - 03.2026
- Administered accurate and timely utility billing processes, ensuring adherence to industry regulations
- Implemented system upgrades, streamlining billing procedures and reducing processing time
- Resolved customer inquiries regarding billing discrepancies, demonstrating strong problem-solving skills
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Provided advice, made recommendations, and implemented problem-solving strategies when business needed to re-energize
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered outstanding service to clients to maintain and extend the relationship for future business opportunities
- Implemented practices and procedures to reduce expenditures and increase savings
- Managed multiple deadlines across several businesses to meet the dynamic needs of multiple clients
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Coordinated project governance meetings, tracked action items and ensured timely follow up
- Assisted in resource allocation, budget tracking and compliance with PMO standards
- Performed quality control checks on completed applications prior to submission
- Worked closely with other departments such as IT, supply account management, master data management, payments, order to cash and also with the complain department as well
- Responded promptly and professionally to customer queries via email or telephone
- Worked in softwares like S4 Hana, Oracle(JDEGS 9.2), Advance Excel, Microsoft office, Kofax-JDEGS, Maximo, MyAccount, CRM, Corporate mail box
- Worked in two transitions projects
- Team management, Process Improvement plan
- Dynamic Invoice Processing Officer at Tata Consultancy Services since 28 October 2019 with expertise in quality control and data analysis, payments, data management and experience as utility billing associate, PMO coordinator and customer service executive.
- Proven track record in team management and process improvement, successfully leading two transition projects.
- Proficient in S4 Hana and advanced Excel, delivering exceptional results while enhancing customer satisfaction through effective communication.
- Seeking a role in your reputed organisation, where I can leverage my skills and experience, while continuously striving for professional growth and development.
- Committed job seeker with a history of meeting company needs with consistent and organized practices.
- Skilled in working with two transition projects, under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Collaborated with cross-functional teams to ensure a cohesive approach to meeting client expectations.
- Implemented innovative methodologies for process improvement, resulting in increased efficiency and productivity.
- Coordinated cross-functional teams to ensure seamless execution of projects and alignment with objectives.
- Managed project timelines and resources, ensuring successful delivery of consultancy projects within agreed deadlines.
- Handled complex problems and issues by understanding root causes and implementing solutions.
- Analysed client's business processes and recommended improvements to enhance efficiency and productivity.
- Enhanced client communication strategies, ensuring clarity, transparency, and trust in all interactions.
- Established strong relationships with clients, becoming a trusted advisor and consistently exceeding service expectations.
- Evaluated the effectiveness of implemented strategies, making adjustments to optimise client performance.
Education
B.A. - Sociology
Sikkim Manipal University
Sikkim08-2026
MBA - Dual Specialization in Operations and SupplyChainManagement, Marketting
Women's Christian College
06-2018
Skills
- Data analysis
- Continuous Process Improvement Plan
- Issue resolution
- Problem-solving
- Client rapport
- Quality control
- Microsoft Power Point
- Microsoft Excel
- PMO Support
- Fraud identification
- Customer service
- Regulatory compliance
- Risk assessment
- Financial investigations
- Fraud identification techniques
- Effective communication
- Effective time management
- Fraud detection software proficiency
- Risk Management
- Communication proficiency
Languages
English
Bengali
Activities
- I enjoy traveling
- Listening to music
- Painting
- Talking
- Cooking
- Sharing a great meal with friends
Timeline
Financial Crime Analyst
Revolut Technologies India Pvt LTD.
04.2026 - Current
Associate Consultant & Invoice Processing Officer
Tata Consultancy Services
10.2019 - 03.2026
B.A. - Sociology
Sikkim Manipal University
MBA - Dual Specialization in Operations and SupplyChainManagement, Marketting
Women's Christian College