Sweta Jain

• Managed multiple accounts with a track record of consistently exceeding performance goals.
• Cultivated and maintained productive relationships with sellers to facilitate smooth operations.
• Served as the primary point of contact for addressing and resolving client concerns and needs.
• Developed strong client relationships, resolving service requests promptly to drive substantial sales growth.
• Negotiated product prices adeptly to maximize profitability, consistently achieving successful deal closures.
• Leveraged an established client base and forged strategic partnerships through persuasive client pitches.
• Demonstrated attentive listening to customer needs, delivering personalized product and service recommendations.
• Implemented strategic and organized approaches to engage clients and achieve company sales objectives.

• Raised purchase orders against project demand, guaranteeing orders were placed in-line with supplier quotes.
• Regularly negotiated with key suppliers, achieving optimum price and delivery options.
• Satisfied organisation's purchasing needs by researching, selecting and purchasing quality products and materials.
• Coordinated and tracked deliveries of goods to fulfil inventory needs within target deadlines.
• Analyzed category and size selling by store and make necessary recommendations to planner.
• Collaborated with vendors in identifying and resolving supply chain problems for timely product deliveries.
• Created initial new store assortment plans to ensure the store meets both capacity and sales goals.
• Created weekly and seasonal analysis/reports, to maximise sales opportunities.
• Determined category unit and replenishment plans.
• Ensured stores have proper inventory to achieve sales plans.
• Generated sales-to-stock reports to monitor store inventory levels to ensure ideal stock levels are consistently maintained to meet customer demand.
• Identified best assortment of merchandise for stores, based on past sales performances, emerging trends, and store needs.
• Identified post-receipt size and/or depth issues and determine appropriate adjustments to Minimum/Maximum criteria.
• Monitored timing of seasonal trends in stores.
• Participated in the establishment of replenishment metrics for Core styles, monitored results Weekly and recommend needed adjustments.

• Managed store which was valued 10 Cr.+ Linking Road, Mumbai with an L2L growth of 71% YTD (Year till date).
• Enthusiastically interacted with customers and executive leaders to boost sales and team morale.
• Prioritized in-store sanitation, safety and health by raising standards and conducting regular inspections.
• Evaluated team performance and handled disciplinary actions.
• Generated repeat business through exceptional customer service.
• Prepared sales reports and reconciled accounts with strong finance management skills.
• Delegated work based on sales targets and individual employee strengths.
• Trained and supervised team to deliver on store sales targets.
• Briefed team on product and promotion changes to support upselling.
• Designed and implemented practices to boost customer satisfaction metrics.
• Coached and mentored store team members to achieve multiple promotions and drive new product launches for growth.

• Facilitated smooth day-to-day operations of store, managing store associates to achieve desired sales and results.
• Led teams in planning, implementation and execution of merchandising and operating initiatives.
• Addressed customer issues to guarantee swift and successful resolution.
• Improved store ranking by identifying performance gaps.

• Completed professional training program while managing current sales accounts and building business relationships.
• Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
• Understood cost control, reviewing P&L statements and providing recommendations to boost profit margins.
• Influenced and interacted with various stakeholders, including customers, vendors and colleagues through strategic communication.
• Developed new business and maintained current relationships to support sales and keep revenue up.
• Worked on individual business projects, becoming adept at applying problem-solving skills to overcome challenges and meet deadlines.
• Coordinated multiple roles and provided cover for emergencies and short-term staff absences.
• Received hands-on experience in sales, marketing and account management operations.
• Handled staff disciplinarian calmly, professionally and in line with strict business processes.

Sales & Merchandising in Modern Trade" - It is based on Model store growth and upselling of Britannia Industries SKUs' in Modern Trade. Regular visits to store coming under Modern Trade. Daily target to maintain 45% SOH (Share of shelf) in the BCR (Biscuit, cake & Rusk) category. Maintained favourable trade relations also provided incentives to retailers. Tracking activities on weekends in CNC stores like sampling of the products.