Sweta Jaiswal

Subject Matter Expert (Metering Segment, UK Client) – 2025-Present

- Client: UK utility firm

- Key Achievements:

- Led data reconciliation for 1M+ customers with 99.9% accuracy in many verticals

- Implemented process changes reducing data discrepancies by 35%

- Collaborated with UK regulators on compliance reporting

- Skills: Metering operations, data reconciliation, UK regulatory compliance

Quality Analyst – 2024-2025

- Company: Tata Consultancy Services, Kolkata

- Key Achievements:

- Improved QA process efficiency by 25%, saving 15 hours/month

- Conducted root-cause analysis for 20+ issues, reducing recurrence by 50%

- Mentored 10+ team members on QA best practices

- Skills: Quality assurance, root-cause analysis, process optimization

Subject Matter Expert (Process Compliance) – 2022-2024

- Client: Utility (UK clients)

- Key Achievements:

- Led compliance reviews, ensuring 100% adherence to debt compliance, billing, revenue

- Reduced compliance-related client issues by 40% through process improvements

- Trained 50+ team members on process compliance updates

- Managed £10M+ in client assets under compliance oversight

- Skills: Process compliance, SME expertise, process improvement, team collaboration, rapport building

Customer Support Specialist (UK Client) – 2020-2021

- Client: UK-based financial services firm

- Key Achievements:

- Resolved 200+ customer queries/month with 95% CSAT

- Processed £1M+ in client transactions with 99.9% accuracy

- Identified process gaps, reducing client complaints by 30%

- Skills: Customer service, problem-solving, UK financial regulations