Sweta Karawade
Thane
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
22
22
years of professional experience
Work History
Assistant Manager Administration & Facility
Shivaami Cloud Services Pvt. Ltd.
Mumbai
10.2023 - Current
- Facility Management – Security, Housekeeping, Cafeteria Managing Repairs and Maintenance and ensuring upkeep of the premises.
- Handling Reception operations like Visitor management, Courier handling, etc.
- Excellent vendor management skills. Processing Vendor bills and maintaining stock ensuring adequate back-up at all times.
- Also, do periodical market research to find more productive vendors in terms of cost effectiveness as well as quality.
- Managing attendance of Support staff like pantry, house-keeping supervising their work Keeping a track of Lunch & Snacks provided to staff.
- Checking and Processing monthly bills of the vendors.
- Daily mobile recharge for employees.
- Sending Birthdays & Anniversary Mails to employees.
- Keeping track of office inventory like mobile phones,laptops and other inventory provided to employees. Keeping stationery and housekeeping stock and ordering as per requirement.
- Office events arrangements.
- Posting Jobs on job portals and interacting with agencies for staffing needs. Screening candidates and arranging for interviews.
- Taking interviews and closing the position.
Advisor II Technical Support
Convergys India Services Private Limited (Concentrix)
Thane
03.2022 - 10.2023
- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Dealing with customer issues and churning out an easy-to-follow solution
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all customers via phone interacting with customers to ensure they have a desirable and shareable experience
Assistant Manager Administration
International Research Institute for Manufacturing
Mumbai
01.2019 - 09.2020
- Maintaining Employee Attendance Maintaining documents related to employee (salary slip, address proof, other certificates etc)
- Payroll preparation based on the relevant data maintained (Absences, Leaves, Incentives)
- Entering employee Salaries and all office expenses in Quick Books Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
- Checking all the invoices and making timely payments to vendors
- Updating the GST and TDS Breakup Sheet and share the same with the auditor for filing Prepare Office expense forecast and monthly expenses (Individual and Company)
- Raising Invoices and send it to the client Payment follow up calls
- Maintaining Travel details for the Assessment Team Making Travel Bookings for the Assessors for their travel Making Travel Plans for Assessment
- Update the Master Data base Co-ordination for Workshop (Arrangements, Payment etc.)
- Co-ordinating for arranging events. Taking Care of the Accommodation of the guests during event
Assistant Manager Operations
Vatika Business Center
Mumbai
04.2014 - 12.2018
- Facility Management – Security, Housekeeping, Cafeteria
- Managing Repairs and Maintenance and ensuring upkeep of the center
- Handling Reception operations like Visitor management, provide call answering facilities to Virtual Office clients as well as In-house Clients, Courier handling, etc.
- Excellent vendor management skills. Processing Vendor bills and maintaining stock ensuring adequate back-up at all times. Also, do periodical market research to find more productive vendors in terms of cost effectiveness as well as quality
- Maintaining parking slot details of the client parking to ensure accurate billing
- Managing attendance of Support staff like pantry, house-keeping and security and ensuring that invoices received are thoroughly checked before forwarding for payments
- Process and prepare billing sheets for in-house clients and forwarding to central accounts department for invoicing. Sharing monthly invoices with clients and also following up to ensure timely payments
Front Office Executive
Asit C Mehta Investment Intermediates Ltd.
Mumbai
11.2011 - 03.2014
- Handling all Incoming and Outgoing Calls.
- Handling Visitors and Guests.
- Taking care of Stationery and Pantry Requirements.
- Maintaining the Stationery Stock.
- Keeping attendance of Housekeeping staff.
- Assisting the Administration Manager in the day to day activities.
- Managing the outdoor activities of Office boys.
- Handling the incoming courier.
Front Office Cum Travel Desk Executive
Lonza India Private Limited
Mumbai
07.2010 - 07.2011
- Handling the telephone calls and Visitors.
Handling Incoming and Outgoing Couriers. - Assisting and supporting the Administration Department in the day to day activities
- Assisting in making the Conference / Seminar Bookings.
- Making Travel arrangements for Lonza employees across India and all Lonza guests like invitation Letter, Visa processing, International and Domestic Ticketing, Car bookings, Accommodations etc.
- Managing Repairs and Maintenance.
- Taking care of Stationery and printing of Visiting cards etc.
- Independently carry out daily Correspondence, Documentation and Billing for Clients and Vendors.
Executive Assistant – Administration
Jaysat Engineering Private Limited
Mumbai
04.2002 - 06.2010
- Handling the telephone calls and Visitors.
- Handling the Sales and Purchase invoicing.
- Making all the meeting arrangements
- Handling Salary for the Employees and Petty cash.
- Handling the C Forms collection and issuing the C Forms.
- Maintaining all the records of the employees.
- Handling Administrative Responsibilities related to the Leaders work.
- Independently carry out daily Correspondence,
- Documentation and Billing for Clients and Vendors.
- Doing all the cash,purchase & sales invoices in Tally
Education
Bachelor of Arts - Arts
D G Ruparel College
Mumbai06-2001
Skills
- Product and service knowledge
- Operations Management
- Task Delegation
- Sales monitoring
- Employee Performance Evaluations
- Recruiting and interviewing
- Time Management Ability
- Dependability and Reliability
- Capacity to blend and work with various teams
- Capability to understand, motivate and guide the sub ordinates
Languages
Hindi
First Language
English
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Timeline
Assistant Manager Administration & Facility
Shivaami Cloud Services Pvt. Ltd.
10.2023 - Current
Advisor II Technical Support
Convergys India Services Private Limited (Concentrix)
03.2022 - 10.2023
Assistant Manager Administration
International Research Institute for Manufacturing
01.2019 - 09.2020
Assistant Manager Operations
Vatika Business Center
04.2014 - 12.2018
Front Office Executive
Asit C Mehta Investment Intermediates Ltd.
11.2011 - 03.2014
Front Office Cum Travel Desk Executive
Lonza India Private Limited
07.2010 - 07.2011
Executive Assistant – Administration
Jaysat Engineering Private Limited
04.2002 - 06.2010
Bachelor of Arts - Arts
D G Ruparel College
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