Sweta Kumari
Ranchi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Senior Escalation Desk- Sr. Representative
Concentrix-Voice and non-voice process
- Working closely and handling the Escalated queries with ease to resolve the unresolved concerns on the Escalation Desk.
Senior Representative- Technical Support
Concentrix-Voice and non-voice process
10.2023 - Current
Customer support Representative
Concentrix- Blended Process
07.2021 - 02.2023
- Handled n number of queries effectively while working in the Technical Support department
- July 2021 Feb 2023 Effectively handled high volume customer queries and resolved while providing efficient service to the customers
- Handled customer's challenging situations with ease.
Customer Care Representative
Skill India
12.2019 - 06.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Meet and exceed monthly performance metrics, including call handling time and customer satisfaction ratings.
Education
Masters in Commerce -
Ranchi University
06.2019
Bachelors in Commerce - undefined
Ranchi University
04.2017
Intermediate in Commerce - undefined
Kendriya Vidyalaya
05.2014
Skills
- Escalation Desk executive
- Quick learning
- Active Listening
- Good Communication
Languages
Hindi
English
Interest
- Travelling
- Books
Expertise Skills
- DCA
- DTP
- TALLY
- C++
Timeline
Senior Representative- Technical Support
Concentrix-Voice and non-voice process
10.2023 - Current
Customer support Representative
Concentrix- Blended Process
07.2021 - 02.2023
Customer Care Representative
Skill India
12.2019 - 06.2021
Senior Escalation Desk- Sr. Representative
Concentrix-Voice and non-voice process
Masters in Commerce -
Ranchi University
Bachelors in Commerce - undefined
Ranchi University
Intermediate in Commerce - undefined
Kendriya Vidyalaya
Similar Profiles
Sunita RathoreSunita Rathore
Customer Support Executive at Teleperformance, Adobe Process (Voice)Customer Support Executive at Teleperformance, Adobe Process (Voice)
Riley JacksonRiley Jackson
Event Coordinator at Reagan's VoiceEvent Coordinator at Reagan's Voice
Andy BesekeAndy Beseke
Key Account Manager at Electro-VoiceKey Account Manager at Electro-Voice
ARVIND KUMARARVIND KUMAR
Lead-Hub Operations (Hub Incharge) at Flipkart Ekart LogisticsLead-Hub Operations (Hub Incharge) at Flipkart Ekart Logistics
Kumbhaj Kishor ChoudharyKumbhaj Kishor Choudhary
State Content and Training Assosiate at pratham education foundationState Content and Training Assosiate at pratham education foundation