Sweta Kumari
Ranchi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Senior Escalation Desk- Sr. Representative
Concentrix-Voice and non-voice process
- Working closely and handling the Escalated queries with ease to resolve the unresolved concerns on the Escalation Desk.
Senior Representative- Technical Support
Concentrix-Voice and non-voice process
10.2023 - Current
Customer support Representative
Concentrix- Blended Process
07.2021 - 02.2023
- Handled n number of queries effectively while working in the Technical Support department
- July 2021 Feb 2023 Effectively handled high volume customer queries and resolved while providing efficient service to the customers
- Handled customer's challenging situations with ease.
Customer Care Representative
Skill India
12.2019 - 06.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Meet and exceed monthly performance metrics, including call handling time and customer satisfaction ratings.
Education
Masters in Commerce -
Ranchi University
06.2019
Bachelors in Commerce - undefined
Ranchi University
04.2017
Intermediate in Commerce - undefined
Kendriya Vidyalaya
05.2014
Skills
- Escalation Desk executive
- Quick learning
- Active Listening
- Good Communication
Accomplishments
Languages
Hindi
English
Interest
- Travelling
- Books
Expertise Skills
- DCA
- DTP
- TALLY
- C++
Timeline
Senior Representative- Technical Support
Concentrix-Voice and non-voice process
10.2023 - Current
Customer support Representative
Concentrix- Blended Process
07.2021 - 02.2023
Customer Care Representative
Skill India
12.2019 - 06.2021
Senior Escalation Desk- Sr. Representative
Concentrix-Voice and non-voice process
Masters in Commerce -
Ranchi University
Bachelors in Commerce - undefined
Ranchi University
Intermediate in Commerce - undefined
Kendriya Vidyalaya
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