Summary
Overview
Work History
Education
Skills
Certification
Languages
Other Activities:
Timeline
Generic

Sweta Mishra

Noida

Summary

Dynamic management professional with a proven track record in team leadership, operational oversight, and customer service excellence. Expertise in strategic planning and problem-solving enhances productivity and service quality while fostering a collaborative and adaptable workplace culture. Committed to achieving organizational goals through effective teamwork and adaptability to evolving demands. Proficient in conflict resolution and process improvement, dedicated to cultivating a positive work environment that empowers teams to thrive.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager - Customer support / Backend Sales operations

Druck Media Pvt .Ltd.
04.2017 - Current
  • Company Overview: Commercial Printer (formerly Burda Druck India, German MNC)
  • Managing Key accounts customers/Order processing of Govt Projects
  • Customer Support
  • Focusing on customer relationship development through building customer rapport
  • As a team follow-up for Customers orders as per Sales projection
  • Updating Customers about their Order status
  • Follow-up for completion of Order within stipulated Timeline
  • Handling escalations
  • As a team working on Customers orders as per Sales projection
  • Reporting to the Director, updating on issues related to Project completions and seeking approval wherever necessary.
  • Informing customer complaint to related depart and ensure resolving of same asap in order to build a trustworthy relationship.
  • Handling of allotted Project/ Client , post receipt of Purchase Orders
  • Liaisoning with department for timely and hassle-free completion of project
  • Tracking project delivery
  • To coordinate with internal departments for implementation of strategies created towards completion of client order/ project
  • Coordinating with Client to ensure accuracy on provided data for production.
  • Teaming up with production unit for workflow and dispatch depart for timely delivery
  • Ensuring of no communication gap within internal department as well with customers on important matter.
  • Informing clients and Sales person for unseen delay in processing and delivery of order
  • Track & trace of dispatched lots / consignment with logistic depart till it gets deliver at the delivery place
  • Follow-up for pending payments
  • Post Purchase Order receipt releasing JDF ( Job Description / specification details) to PPC for proceeding.
  • Key Deliverable in Druck Media Private Limited –
  • As Assistant Manager :

Senior Sales co-coordinator

Shriram Veritech Solutions Pvt. Ltd.
09.2011 - 02.2017
  • Company Overview: Part of Shriram Group, manufacturer of Security Hologram and Labels
  • Logging of Sales Order in ERP after the receiving all desired documents like approved quotation, signed & stamped Artworks, PO from the Customer.
  • Coordinating with Customer and Sales team on accuracy of provided data required for entry in ERP
  • Responding to Customer Issues on mail
  • Ensuring with PPC departs on provided inputs for order processing, to avoid any mis-production.
  • Co-ordinating with manufacturing Plants and dispatch depart for timely dispatch and ensuring of delivery along with required relevant documents.
  • Following up with the Customers for Orders and Payments.
  • Approval related issues of Order Intake with Higher Management.
  • Preparing & compiling daily Sales related details.
  • Informing for any delay and problems in processing of order to Customer and sales person.
  • Maintaining good relationships with client and ensure that the flow of materials remain uninterrupted.
  • Responsible for making sure that each step of the process is being performed effectively so as to rule out lost sales opportunity.
  • Following up to Logistic in case of any delivery related issues.
  • Key Deliverable in Shriram Veritech Pvt. Ltd.-
  • As Senior Sales Co-ordinator :

Sales-Coordinator

Zircon Technologies India Ltd.
10.2010 - 06.2011
  • Company Overview: manufacturer of labels

Education

B.B.A - General

ICFAI

Skills

  • Knowledge of Microsoft Outlook/ Word/ Excel
  • Customer service
  • Team leadership
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Sales strategies
  • Customer relationship management (CRM)
  • Strategic planning
  • Business development
  • Promotional planning
  • Contract management
  • Employee supervision

Certification

Certified Advance Lean Six Sigma Green Belt from CSSC in 2023

Languages

Hindi

Other Activities:

  • Tendering process-
  • Searching Tenders relevant to Company process on recommended portals
  • Document preparation as per Bid Document required for submission.
  • Liaisoning with overseas agent during submission of International bid
  • Coordination with internal departments for tender related query needs to be clarify from Tendering committee/ Dept.
  • Sending of RFC (request for costing) in prescribed format to Costing team
  • Working in cross-functional team
  • Performing other activities related to tender submission
  • Uploading of documents in accordance of Tender portal.

Timeline

Assistant Manager - Customer support / Backend Sales operations

Druck Media Pvt .Ltd.
04.2017 - Current

Senior Sales co-coordinator

Shriram Veritech Solutions Pvt. Ltd.
09.2011 - 02.2017

Sales-Coordinator

Zircon Technologies India Ltd.
10.2010 - 06.2011

B.B.A - General

ICFAI

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Sweta Mishra