Summary
Overview
Work History
Education
Skills
PERSONAL INFORMATION
Timeline
Generic
Sweta Mishra

Sweta Mishra

Gurgaon

Summary

* Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Overview

7
7
years of professional experience

Work History

Health Coach

Tata 1 MG Healthcare Solutions Pvt Ltd
04.2024 - 05.2025
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Promptly responded to inquiries and requests from prospective customers.

Elder Relationship Manager

Emoha Elder Care
11.2022 - 02.2024
  • Ensured high-quality service delivery through frequent interactions with existing seniors.
  • Secured favorable terms with vendors for cost-effective goods and services.
  • Streamlined cross-departmental interactions, fostering better teamwork.
  • Recruited team members, ensuring they met job criteria based on KRAs.
  • Arranged team-building activities to enhance camaraderie.
  • Delivered detailed, reliable updates on project activities promptly.
  • Ensured consistent fulfillment of new senior onboarding and value-added service goals.
  • Responds to senior staff requests and emergencies in real time.
  • Maintain strong connections through frequent visits to senior home.

Senior Customer Service Specialist

Ferns N Petals
10.2020 - 10.2022
  • Addressed customer issues promptly through email communication.
  • Ensured timely response and resolution to customer issues via email and calls (if required).
  • Assisted new customers with order placement through email communication.
  • Consistently met monthly KRAs according to process requirements.
  • Earned quarterly award recognition.

Operations Executive

Medanta - The Medicity Hospital
12.2019 - 07.2020
  • Received outbound calls from patients to book appointments for doctors and medical services.
  • Responded to health emergencies with professionalism, providing critical advice and support.
  • Consistently communicated ongoing discount opportunities in medical services tailored to patient preferences.
  • Assisted IPD patients in connecting with appropriate departments according to their needs.

Customer Relationship Executive

FA GIFTS PVT LTS
03.2018 - 09.2018
  • Addressed customer queries through live chat, assisting with new orders and providing discounts.
  • Managed inbound calls concerning order statuses and general queries.
  • Handled upselling through relevant customer suggestions based on their needs and placing orders.
  • Addressed order concerns by managing escalation calls and chats effectively.

Education

Bachelor of Science - Botany, Zoology, Physical Chemistry

Kalinga University
Raipur, IN-CG
01.2022

Diploma of Higher Education - Pharmacy

Rao Neki Ram Memorial Collage Of Pharmacy
Pataudi, HR
01.2018

Certificate of Higher Education - Biology, English, Physical Health Education

SH PAUL BHARTI HIGH SCHOOL
Rohtak, HR
01.2014

Skills

  • Customer Service
  • Ms Excel
  • Revenue Generation – Upselling
  • Medical terminology
  • Follow-up skills
  • Verbal and written communication
  • Phone and email etiquette
  • Problem-solving
  • Medical care support
  • Emotional companionship & support
  • Care plan assessment
  • Service assistance

PERSONAL INFORMATION

  • Date of birth: 1996-05-03
  • Nationality: INDIAN
  • Gender: Female
  • Address: 1921/32 Surat Nagar Phase 2 Gurgaon 122006.

Timeline

Health Coach

Tata 1 MG Healthcare Solutions Pvt Ltd
04.2024 - 05.2025

Elder Relationship Manager

Emoha Elder Care
11.2022 - 02.2024

Senior Customer Service Specialist

Ferns N Petals
10.2020 - 10.2022

Operations Executive

Medanta - The Medicity Hospital
12.2019 - 07.2020

Customer Relationship Executive

FA GIFTS PVT LTS
03.2018 - 09.2018

Diploma of Higher Education - Pharmacy

Rao Neki Ram Memorial Collage Of Pharmacy

Certificate of Higher Education - Biology, English, Physical Health Education

SH PAUL BHARTI HIGH SCHOOL

Bachelor of Science - Botany, Zoology, Physical Chemistry

Kalinga University
Sweta Mishra