Sweta Mishra
Gurgaon
Summary
* Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
* Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Health Coach
Tata 1 MG Healthcare Solutions Pvt Ltd
04.2024 - 05.2025
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
Elder Relationship Manager
Emoha Elder Care
11.2022 - 02.2024
- Ensured high-quality service delivery through frequent interactions with existing seniors.
- Secured favorable terms with vendors for cost-effective goods and services.
- Streamlined cross-departmental interactions, fostering better teamwork.
- Recruited team members, ensuring they met job criteria based on KRAs.
- Arranged team-building activities to enhance camaraderie.
- Delivered detailed, reliable updates on project activities promptly.
- Ensured consistent fulfillment of new senior onboarding and value-added service goals.
- Responds to senior staff requests and emergencies in real time.
- Maintain strong connections through frequent visits to senior home.
Senior Customer Service Specialist
Ferns N Petals
10.2020 - 10.2022
- Addressed customer issues promptly through email communication.
- Ensured timely response and resolution to customer issues via email and calls (if required).
- Assisted new customers with order placement through email communication.
- Consistently met monthly KRAs according to process requirements.
- Earned quarterly award recognition.
Operations Executive
Medanta - The Medicity Hospital
12.2019 - 07.2020
- Received outbound calls from patients to book appointments for doctors and medical services.
- Responded to health emergencies with professionalism, providing critical advice and support.
- Consistently communicated ongoing discount opportunities in medical services tailored to patient preferences.
- Assisted IPD patients in connecting with appropriate departments according to their needs.
Customer Relationship Executive
FA GIFTS PVT LTS
03.2018 - 09.2018
- Addressed customer queries through live chat, assisting with new orders and providing discounts.
- Managed inbound calls concerning order statuses and general queries.
- Handled upselling through relevant customer suggestions based on their needs and placing orders.
- Addressed order concerns by managing escalation calls and chats effectively.
Education
Bachelor of Science - Botany, Zoology, Physical Chemistry
Kalinga University
Raipur, IN-CG01.2022
Diploma of Higher Education - Pharmacy
Rao Neki Ram Memorial Collage Of Pharmacy
Pataudi, HR01.2018
Certificate of Higher Education - Biology, English, Physical Health Education
SH PAUL BHARTI HIGH SCHOOL
Rohtak, HR01.2014
Skills
- Customer Service
- Ms Excel
- Revenue Generation – Upselling
- Medical terminology
- Follow-up skills
- Verbal and written communication
- Phone and email etiquette
- Problem-solving
- Medical care support
- Emotional companionship & support
- Care plan assessment
- Service assistance
PERSONAL INFORMATION
- Date of birth: 1996-05-03
- Nationality: INDIAN
- Gender: Female
- Address: 1921/32 Surat Nagar Phase 2 Gurgaon 122006.
Timeline
Health Coach
Tata 1 MG Healthcare Solutions Pvt Ltd
04.2024 - 05.2025
Elder Relationship Manager
Emoha Elder Care
11.2022 - 02.2024
Senior Customer Service Specialist
Ferns N Petals
10.2020 - 10.2022
Operations Executive
Medanta - The Medicity Hospital
12.2019 - 07.2020
Customer Relationship Executive
FA GIFTS PVT LTS
03.2018 - 09.2018
Diploma of Higher Education - Pharmacy
Rao Neki Ram Memorial Collage Of Pharmacy
Certificate of Higher Education - Biology, English, Physical Health Education
SH PAUL BHARTI HIGH SCHOOL
Bachelor of Science - Botany, Zoology, Physical Chemistry
Kalinga University