Completed NIIT basic course
Sweta Naik
Adminsitration Head
Canacona,Goa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Administration Head
Ashirwad Enterprises/Lego Poly Pack
Cuncolim, Goa
09.2018 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Reduced workers' compensation claims by instituting corporate safety training program.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Arranged corporate and office conferences for company employees and guests.
- Check on sales report and referral marketing.
- Word of mouth marketing
- Seeking recommendations
- Provide assistance in filtering and forwarding communications to proper individuals and departments
- Create written and typed reports, including memos and business letters
- Help organize small to large scale events and provide ongoing assistance during events
- Assist in handling of human resources activities, including payroll and personnel databases.
- Maintains administrative staff by recruiting, selecting, orienting, and training employees.
- Supervises clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.
- Sets policies and procedures for training, coaching, counseling, and career development for staff.
- Initiates and coordinates goals, deadlines, and projects for their department.
- Develops and implements policies and procedures to improve operations and function of the department.
- Monitors and procures needed supplies for office, reception, mailroom, and kitchen.
- Ensures a safe, secure, and well-maintained facility that meets environmental, health, and security standards.
- Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Business Development Executive
Quantum Multipoint Services (HDFC BANK LTD)
Canacona , Goa
07.2015 - 08.2018
- Met and exceeded weekly and monthly performance metrics by [Action].
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Maintained thorough records of prospective client contacts and interactions in CRM.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Approve loans for various client bases within specified limits, and refer loan applications outside those limits to management for approval.
- Meet with applicants to obtain information for loan applications and to answer questions about process.
- Analyze applicant’s financial status, credit, and property evaluations to determine feasibility of granting loans.
- Explain to customers different types of loans and credit options that are available, as well as terms of those services.
- Obtain and complete copies of loan applicants' credit histories, corporate financial statements, and other financial information review and update credit and loan files.
- Review loan agreements to ensure that they are complete and accurate according to policy.
- Negotiate payment arrangements with customers who have delinquent loans. Market bank products to individuals and firms, promoting bank services that may meet customer’s needs.
Senior Customer Service Executive
Intelent Global Services(Barclays Mortage/Home Purchase)
Malad Mumbai, Maharashtra
06.2008 - 09.2010
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Effective liaison between customers and internal departments.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicate with estate agents, mortgage lenders, solicitors and customers chasing outstanding documents to disburse final loan amount.
- Attend monthly results meeting and present results in all targeted areas to your Sales Manager
- Support additional income streams
- Meeting performance targets
- Do quality checks of team as per requirement by our senior
- Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures.
- Contacted clients to verify account information and maintain accuracy, resulting in 99% increase in client satisfaction
Education
High School Diploma -
Wilson Collage
Mumbai Maharashtra 06.2003 - 05.2005
Skills
International sales support
Additional Information
I have being certified as best performer with awards and certification.
Software
Timeline
Administration Head
Ashirwad Enterprises/Lego Poly Pack
09.2018 - Current
Business Development Executive
Quantum Multipoint Services (HDFC BANK LTD)
07.2015 - 08.2018
Senior Customer Service Executive
Intelent Global Services(Barclays Mortage/Home Purchase)
06.2008 - 09.2010
High School Diploma -
Wilson Collage
06.2003 - 05.2005