Green Belt Six Sigma Certified professional with nearly 16 years & Certified of extensive experience managing domestic processes and leading teams while swiftly ramping up floor support management ensuring timely deliverables and highest efficiency levels. Currently working with HDFC BANK in the capacity of Manager – Retails Portfolio Management (Credit Cards)Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks, whilst simultaneously managing the diverse range of functions Customer Care, Planning & MIS, Administration, Technical Support, Team Management, Training & Compliance.Adept in Tracking and maintaining metrics for a variety of data including productive utilization, quality audits, attendance, seat utilization, individual and process performance, daily MIS, weekly dashboards and control charts, monthly Process Analysis Report(PAR), Monthly Employee engagement and satisfaction scores etc. Areas of strength: Sound knowledge of sales and marketing principles, Ability to manage multiple-tasks, Excellent written/verbal communication skills, Strong decision-making skills, Ability to lead a team
Looking for a Manager position where I can help facilitate daily missions, execute various tasks, and act as a link between assigned senior manager and peers, partners, employees and subordinates.
Yellow & Green Belt Six Sigma Certified
undefined