Sweta Rai

• Developing a detailed 5-year Project Plan for MCD by analyzing current architecture, infrastructure, and services offered by NIC.

• Implemented UI/UX changes in the application following the latest UX4G guidelines proposed by NIC to improve user engagement and retention of MCD mobile application UMA (Unified Mobile Application) and web interface.

• Integrating WhatsApp with MCD services, making them accessible through WhatsApp Chat and also adding the facility for complaint filling over WhatsApp.

• Facilitated the integration of Distribution Company like BSES & TPDDL services with MCD to identify different types of connections used in Property Tax.

• Established Data Backup and Retention Policies for MCD for each of its services.

• Integrated Satyapikaanan with licensing applications to leverage AI for facial recognition.

• Incorporated NIC Communication Interface (NICCI) Chat Bot for faster resolution of citizen’s queries.

• Unified erstwhile DMCs (North, South, and East), created Project Plan, Activities List, and Go-Live Plan for 17+ applications. Managed this entire project closely for almost one year and made live from 1st April 2024.

• Proposed a Project Management and Monitoring strategy to NIC using various open-source tools and technology.

• Documents creation for managing and monitoring various change requests. Managing DMS for NIC.

• Created user manuals, SOPs, UAT documents and approach notes for each Change Request as part of Go-Live process.• Developed a Risk Management Plan for MC-Suite of IT applications based on GIGW 3.0 guidelines provided by NIC.

• Created a log sheet for Risk identification, assessment, mitigation, control, and monitoring activities.

• Provided cost estimates to prevent Network and Security risks in MCD applications.

• Identified, assessed, and mitigated web application risks.

• Facilitated the integration of new changes into existing workflows, minimizing disruptions and optimizing performance.

• Led cross-functional teams in successful implementation of agile methodologies, specifically Scrum, fostering collaboration and communication.
• Created KPIs to be presented on dashboard for all MCD applications for the Commissioner.

• Implemented eSLA for all Factory License types, ensuring compliance and efficiency.

• Authored comprehensive documentation for eSLA implementation within e-office platform.

• Developed and streamlined new processes for managing eSLA across various approval levels in the e-office application.

• Created detailed use cases and test cases for robust eSLA implementation.

• Analyzed data to track and enhance application performance.

• Prepared UAT documentation for eSLA.

• Delivered presentations to the Commissioner, illustrating the entire SLA process in the Factory Licensing application.

Conducted rigorous testing with QA team before deploying the SLA module to production, ensuring seamless integration.

• Defined requirements for developing a rule engine to validate various building plans across New Delhi.

• Created layers for interpreting different drawing components across all building plan types.

• Developed hierarchical validations for drawing components using the Kabeja Java class library.

• Generated open-source drawing formats (.dxf files) on platforms like AutoCAD and NanoCAD, ensuring accurate validation.

• Produced scrutiny reports post-validation, pinpointing errors using (X, Y) coordinates for easy resolution by architects.

• Implemented processes for approval and rejection of building plans in the Form Engine (e-office) application.

• Established processes for Sanction Orders, Plinth Certificates, Completion Certificates, and Joint Site Inspections.

• Managed building plan approvals for various stages: Fresh Plan, Addition/Alteration, Revised, Revalidation, Reapply, and Revocation.

• Integrated e-Office for comprehensive process management with the department.

Managed and took regular feedbacks from multiple stakeholder including building department of MCD, architects, external agencies like DFS, DPCC to create an application with great interface.

• Translated and documented client business needs into user stories and detailed business requirements
• Collaborated with subject matter experts from various divisions to conduct business analysis and design methodology sessions within the agile scrum framework
• Crafted workflow diagrams and UI screen mocks, and developed comprehensive Technical Design Documents (TDD)
• Managed complex project requirements through continuous client interaction, rigorous functional testing, and bug fixing involving data flow across database tables
• Participated in testing activities and developed test cases for end-to-end functional testing, adhering to the test life cycle phases
• Created Requirement Traceability Matrix to ensure alignment of functional requirements with design and testing

Key Development Highlights:

• Developed a project using Apache Camel for secure outbound calls with SSL security
• Created and integrated APIs, utilizing Spring Batch to automate batch processing per client requirements, connecting API calls to batch processing, and managing job IDs to initiate tasks within a time limit, providing UI feedback to end users
• Debugged and resolved legacy issues in both backend and frontend systems
• Utilized IBM API Connect to securely expose, manage, and monetize APIs across clouds, ensuring secure stakeholder interactions.

• Managed functional and non-functional specifications in SRS, ensuring updates for each iteration
• Handled large-scale data processing for a high-volume client, ensuring error-free operations
• Executed projects using Agile (Scrum methodology), utilizing storyboards for each sprint
• Owned user stories, collaborated with developers to define tasks and acceptance criteria
• Contributed to product and sprint backlogs, leading client demo and review sessions for each sprint
• Engaged with the team and clients to clarify user stories and resolve requirements within the same sprint
• Key participant in scrum calls and retrospection sessions, driving continuous improvement
• Coordinated with the development team for defect resolution, tracking issues to closure.

• Collaborated with Agile Scrum team, writing user stories, planning sprints, and conducting daily scrum meetings
• Developed class and entity relationship models for project development
• Designed software requirements and testing documents based on client use cases
• Authored the software development lifecycle document, detailing development, testing, deployment, and client/stakeholder reviews
• Led the team in meeting requirements by organizing and facilitating scrum meetings
• Conducted user acceptance testing (UAT) with stakeholders and business users, debugging scenarios and fixing identified errors.