Sweta Rajwar

Recruitment Team Lead, Apr 2024 - Present

Senior Healthcare Recruiter, Feb 2024 - Mar 2024

Healthcare Recruiter, Apr 2022 - Jan 2024

Job Responsibilities:

• Recruitment Strategy and Execution:Develop and implement effective recruitment strategies to attract top healthcare talent.
  Oversee the full recruitment lifecycle, from sourcing candidates to final placement.
  Conduct market research to identify trends and adjust recruitment strategies accordingly.
  
• Candidate Sourcing and Screening:Utilize various sourcing methods, including job boards, social media, and professional networks, to identify and engage potential candidates.
  Screen resumes and applications to shortlist qualified candidates.
  Conduct initial interviews and assessments to evaluate candidates' skills, experience, and cultural fit.
  
• Client and Stakeholder Management:
  Collaborate with hiring managers to develop clear and accurate job descriptions and hiring criteria.
  Provide regular updates to clients and stakeholders on recruitment progress and candidate pipeline.
  
• Team Leadership and Development:Lead and mentor a team of recruiters, providing guidance, training, and support to ensure high performance and professional growth.
  Set clear goals and performance metrics for the recruitment team and monitor progress towards these objectives.
  Foster a collaborative and positive team environment to enhance productivity and job satisfaction.
  
• Compliance and Documentation:Ensure all recruitment activities comply with relevant regulations, laws, and industry standards.
  Maintain accurate and up-to-date records of recruitment activities, candidate interactions, and hiring processes.
  
• Reporting and Analytics:Track and analyze recruitment metrics and performance data to assess the effectiveness of recruitment strategies.
  Prepare and present reports on recruitment activities, outcomes, and team performance to senior management.
  
• Continuous Improvement:Stay current with industry trends, best practices, and technological advancements in recruitment and healthcare staffing.
  Identify areas for improvement in the recruitment process and implement changes to enhance efficiency and effectiveness.
  

• Trained new associates on store operations, policies, and procedures.
• Answering queries from customers via phone, messages and email, and responding by referring to product trends in current marketplace
• Communicating with customers and retailers and reviewed status of shipped items to expedite orders
• Reviews fraud activity in customers' accounts, probe security questions to identify the legitimacy of the account holder and unlocks the account
• Part of SWAT team, who handles escalated UK and USA based customer's queries
• Worked tirelessly to resolve customers' problems to their satisfaction, which resulted in a loyal customer base and increased company's positive reputation
• Achieved a high level of customer satisfaction by using sound judgment to issue credits and make exceptions of policies governing customer interaction.
• Handled incoming calls from customers regarding orders or other inquiries.
• Provided customer service support for inquiries, complaints, and returns.
• Ensured compliance with company safety regulations at all times while on the job.

• Inbound BPO, Airtel postpaid Titanium
• Handled international roaming escalations
• Done CMT work, which is the highest escalation department.