SWETA SABLE

• Understand the expectations of all stakeholders from the program and achieve its goals
• Ensuring team members are updated about the latest in the program through internal
communication.
• Analyse performance of Team members on different program elements and propose interventions
to improve lagging metrics
• Share weekly/Monthly reports with Stakeholders
• Lead and manage the Student Success team to ensure smooth Operation of Programs
• Manage day-to-day operations and own TATs for customer issue resolution.
• Conduct resource planning & hire, coach and provide training to personnel to maintain high
customer service standards.

• Managed direct relationship with faculties across Mumbai.
• Teamwork and collaboration.
• Effectively build and execute regional plan to maximize revenue.
• High level relationship building- Ability to initiate and sustain long term, high level relationships with key departments of college and schools
• Project management and administration capabilities.
• Provide pricing, proposals to college Dean
• Scheduling classes for UG,PG,GMAT,GRE study abroad across Mumbai.
• Organizing GD/PI sessions.
• Organizing National Achievers Workshop for call getters across India.
• People Management.(which includes counselors , back office staff and students ).
• Contribution in revenue generation(yearly target of 4.5 CR).
• Counseling parents for under-Graduate as well as post-Graduate program.
• Attended Workshop for better people management, parent counseling and soft skill training.

• Handled team of 25 tele sales executives.
• Increased revenue generation and lead generation for Insurance Company.
• Performance analysis and conducting process reviews.
• Oversee day to day operations of call center.

• Providing customer service to Australian Customers.
• Customer retention increased by 10%
• Customer relationship management- Managing Customer communication and conducting agenda driven conference call with clients and following up with any action points.
• Established Production planning and Resource allocation for team.
• Oversee Quality Check plan, Training plans, Process Manuals and Work instructions manuals.