Walking, Listening music,
Sweta Singh
Network Engineer
New Delhi
Summary
Currently working as a NOC Engineer with 2 years of experience proven in troubleshooting and system security . In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work History
Network Operations Engineer
Hcl Technology
Lucknow
01.2022 - Current
- Spearheaded the planning and execution of complex network migrations, minimizing downtime and ensuring business continuity.
- Managed vendor relationships effectively, negotiating contracts that aligned with organizational goals while reducing costs substantially.
- Developed customized solutions for clients'' unique networking requirements, resulting in improved customer satisfaction rates.
- Collaborated with cross-functional teams for seamless network integration during mergers and acquisitions.
- Provided continuous support to end-users, resolving connectivity issues promptly and professionally.
- Supported global network users with connectivity, VPN, and access issues.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Exceeded SLA standards for response times and problem resolution.
- Established positive working relationships with users to quickly resolve problems.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Resolved issues related to operational components for LAN, WAN and voice systems.
Education
Bachelor Of Technology - Electronics And Telecommunication
Dr.Abdul Kalam Technical University,Agra College
Agra 07.2015 - 07.2019
SSC -
Kendriya Vidyalaya ,FCI No -2
Gorakhpur 04.2011 - 05.2012
HSC -
Kendriya Vidyalaya ,FCI No 2
Gorakhpur 04.2012 - 05.2014
Skills
Performance Analysis
Incident Management
Network Troubleshooting
LAN and WAN Support
Data Center Operations
Routing Protocols
Service Level Agreements
Customer Support
IP Addressing
System monitoring
Communication and Team Collaboration
Switching Technologies
Tools
Netbrain, Akips, SDWAN, Cisco DNAC, Cisco vmanage , Devices Monitoring Dashboards
Interests
Timeline
Network Operations Engineer
Hcl Technology
01.2022 - Current
Bachelor Of Technology - Electronics And Telecommunication
Dr.Abdul Kalam Technical University,Agra College
07.2015 - 07.2019
HSC -
Kendriya Vidyalaya ,FCI No 2
04.2012 - 05.2014
SSC -
Kendriya Vidyalaya ,FCI No -2
04.2011 - 05.2012