SWETA SIROHI
Dubai
Summary
I am a dedicated professional seeking a position where my experience, education, and abilites can drive both personal and organizational growth. Known for being focused and smart- working, I am a self-motivated team player with a proven track record of meeting high-pressure deadlines and coordinating multiple projects. Confident and resourceful, I am always eager to learn new concepts and apply them to achieve successful outcomes. Experienced Reservation Agent with a background in travel and hospitality industries. Strengths include strong communication skills, problem-solving capabilities, and a customer-focused approach. Made significant impact in enhancing customer satisfaction through effective reservation management. Skilled in using various reservation systems, showcasing adaptability and technological acumen.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reservation Agent
Chelsea Plaza Hotel
Dubai
03.2024 - 10.2024
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Provided customers with information on hotel services, amenities, and packages.
- Processed customer payments for reservations over the phone.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Performed daily audits of reservation data to ensure accuracy.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Upsold additional services such as dining options, spa treatments.
- Worked closely with other departments such as housekeeping and maintenance to meet customer needs in a timely manner.
- Verified guest information and payment options ensuring accuracy and completeness.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Provided clients with assistance in preparing required travel documents and forms.
- Printed itineraries and tickets for passengers each day.
Senior Associate
WNS GLOBAL SERVICES
09.2019 - 02.2024
- Managed the returns and exceptions process for M&T Bank at WNS Global Pvt
- Ltd, showcasing expertise in efficiently handling these operations
- Demonstrated ability to streamline the returns and exceptions process for M&T Bank at WNS Global Pvt
- Ltd, resulting in improved efficiency and accuracy
- Successfully resolved returns and exceptions from M&T Bank, contributing to operational excellence at WNS Global Pvt
- Ltd
- Implemented process in efficiency and a 15% reduction in error rate for returns and exceptions at M&T Bank
CASHIER
RELIANCE
Delhi
07.2018 - 06.2019
- Responsible for scanning customer items, collecting money, and making change
- Handled a busy grocery store check-out counter, taking care of approximately 35 customers per hour and perfectly balancing the till at the end of the day
- Handle cash, credit, or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
Education
MBA/PGDM - Marketing
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
Meerut01.2023
B.Com - Commerce
CHAUDHARY CHARAN SINGH UNIVERSITY
Meerut01.2018
Skills
- DATA ENTRY OPERATION
- POWER POINT
- EXCEL
- EXCEL REPORTING
- OUTLOOK
- TEAM LEADING
- TELEPHONE RESERVATION
- LEADERSHIP SKILLS
- TRAINING
- COMMUNICATION SKILLS
- TEAM MANAGEMENT
- INTERPERSONAL SKILLS
Hobbies and Interests
- Dance
- Travelling
Languages
- Hindi
- English
Certification
- CLIENT COMMUNICATION
- COMPANY ANALYSIS
- PRESENTATION
- CROSS-TEAM COLLABORATION
Timeline
Reservation Agent
Chelsea Plaza Hotel
03.2024 - 10.2024
Senior Associate
WNS GLOBAL SERVICES
09.2019 - 02.2024
CASHIER
RELIANCE
07.2018 - 06.2019
MBA/PGDM - Marketing
SWAMI VIVEKANAND SUBHARTI UNIVERSITY
B.Com - Commerce
CHAUDHARY CHARAN SINGH UNIVERSITY
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