Swetabh Singh
Delhi,Delhi
Summary
MBA (Marketing & Operations) professional with over 5+ years of experience in healthcare and Credit and Repossession Industry. Currently excelling as a Business Analyst at Provana, specializing in Robotic Process Automation (RPA). Proven expertise in understanding complex client requirements and providing tailored automation solutions, including RPA, OCR tools, and Regex based text mining. Skilled in end-to-end delivery of Power BI and Excel-based dashboards. Proficient in strategic analysis, client system analysis, and operations process analysis. Proficient in Microsoft PowerPoint, Excel, and Word for preparing client deliverables using various management frameworks. Expertise in managing RPA solution lifecycle via Waterfall and Agile methodologies. Strong project management skills, with a track record of driving project planning, analysis, and execution across multiple domains. Adept at creating dashboards for monthly SLA and KPI, KRA tracking using Excel. Acted as a single point of contact for RPA developers, ensuring quality checks and delivering end-to-end RPA solutions. Effective communicator with strong analytical, logical, and interpersonal skills, capable of relating to people at all levels of business. Quick learner with the ability to work under pressure and meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Analyst-RPA
Provana India Pvt Ltd
02.2023 - Current
- Managed Debt Collection projects including Foreclosure, Bankruptcy, and Eviction for clients such as Resolvion, Logs, Therabill, Heavner Beyers & Mihlar LLC.
- Led end-to-end responsibility from requirement gathering to production release.
- Identified and categorized process complexities as High, Medium, and Low.
- Orchestrated the creation of workflow management tools for automation solutions, including requirement gathering, acceptance criteria writing, and workflow creation.
- Developed and obtained client approval for complex workflows and Process Definition Documents (PDDs).
- Crafted User Stories and provided development team guidance.
- Produced Business Requirement Documents (BRDs) and PDDs for automation and analytical solutions.
- Facilitated collaboration between development and business process teams throughout the development phase.
- Authored User Stories for DevOps implementation.
- Designed UAT test case scenarios, validated results, and provided support for successful UAT completion.
- Prepared handover documentation post go-live during hypercare/support phase.
- Developed automation workflows that leverage APIs to streamline and enhance the efficiency of repetitive tasks.
- Successfully integrated REST APIs into automation frameworks, ensuring seamless communication between database and Rabbit MQ and optimizing data flow.
- Built robust error-handling logic within API-driven automation processes, including retry mechanisms for failed API calls.
- Conducted UAT using Postman and Swagger API Testing tool.
- Documented API requirements and also created mapping document for REST API implementation.
Business Analyst-RPA
CTD Techs Pvt Ltd
05.2022 - 02.2023
- Spearheaded diverse projects including Census Migration, ETL, SAP automation, and HR automation for esteemed clients like Element5, ABFRL, and Ashirvad.
- Proficient in Post-Acute Care within Healthcare and adept at migrating patient data between Electronic Health Record (EHR) systems.
- Managed EHR data migration for over 50 clients and 25,000+ patient records.
- Facilitated Scrum Meetings, client calls, and team retrospective meetings.
- Owned the entire project lifecycle from requirement gathering to production release.
- Translated customer business requirements into actionable solutions.
- Conducted Failure and Gap analysis to refine processes.
- Prepared data as per client requirements and created Process Definition Documents (PDDs) with client approval.
- Utilized various applications like Egnyte, Vault, Automation hub, and Client VDI.
- Developed tools such as Patient Management System, Order Management System, Ticketing tool, and CEO dashboard by gathering requirements and writing acceptance criteria.
- Researched and conducted Proof of Concept (POC) initiatives for diverse use cases, enhancing automation solutions for clients like Binance and American Hospital.
- Identified automation potential by discovering processes across different departments.
- Created Business Requirement Documents (BRDs), PDDs, and Solution Design Documents (SDDs) for automation and analytic solutions.
- Collaborated with development and business process teams during the solution's development phase.
- Designed UAT test case scenarios, validated results, and provided support for successful UAT completion.
- Prepared comprehensive handover documentation post go-live during the hypercare/support phase of the solutions.
Team Leader
United Healthcare Parekh Insurance Tpa Pvt Ltd
05.2019 - 05.2020
- Evaluated processes within the TPA landscape to assess feasibility for automation and analytics solutions.
- Developed comprehensive Business Requirement Documents (BRDs) and Process Definition Documents (PDDs) for automation and analytic solutions.
- Created Solution Design Documents (SDDs) to guide the implementation of automation and analytic solutions.
- Collaborated closely with development and business process teams during solution development phases.
- Designed UAT test case scenarios and provided support to ensure successful UAT completion.
- Produced detailed handover documentation post go-live during hypercare/support phases.
- Conducted a BPM study across 8 brokers, resulting in the automation of the Cashless claims process and delivering 10 FTE savings using a UI Path robot.
- Managed TPA provider networks for multinational companies such as Google, Microsoft, Facebook, American Express, and more.
- Oversaw escalations and ensured compliance with TAT requirements.
- Coordinated with stakeholders to streamline TPA operations.
- Reduced organizational liability by optimizing claim processes.
- Administered MoU processes and negotiated discounts with hospitals for empanelment.
- Liaised with hospitals to resolve outstanding payments.
- Monitored team performance and output quality.
- Generated monthly TPA client reports to track progress on GMP reconciliation projects.
- Collaborated with Client Service Managers to meet and exceed client expectations.
Customer Relationship Manager
Vipul Medcorp Tpa Insurance Pvt Ltd
12.2017 - 01.2019
- Managed a corporate portfolio valued at 70-80 crores, overseeing esteemed clients such as GEA, Taj Group, Philips, BBC, Red BUS, Goibigo, Indigo, and Intex.
- Led customer service operations handling Cashless, Claim Processing, and Reimbursement, ensuring prompt delivery and top-notch service quality.
- Cultivated and maintained strong, mutually beneficial relationships with clients through proactive communication via telephone and email.
- Fostered high levels of customer satisfaction by consistently meeting delivery and service quality standards.
- Liaised with private insurers and brokers to address account inquiries and resolve issues, ensuring smooth customer assistance.
- Supervised a team of 6-7 employees, optimizing process efficiency, identifying improvement opportunities, and implementing measures to enhance customer satisfaction.
Area Business Manager
Abbott Healthcare
07.2016 - 07.2017
- Executed end-to-end sales processes for new prospects, from initial outreach to deal closure.
- Handled customer inquiries through various channels, including in-person, phone, and email, ensuring prompt response and adherence to company guidelines.
- Collaborated with the Marketing Team to develop sales collateral tailored to the target market.
- Oversaw a diverse portfolio of dermatological products, managing their sales and promotion strategies effectively.
Education
MBA - Marketing & Operations
IBS Hyderabad
Hyderabad02-2016
B.E - Computer Science
MVJ College of Engineering
Bangalore08-2012
Skills
- Detail Oriented
- Process Analysis
- Requirement Gathering
- Data Analysis
- Project Management
- Problem Solving
- Multitasking
Certification
Build Your Own Chatbot Cognitiveclass.ai https://www.credly.com/badges/888d57cb-989f-4eb6-aad4-16292da9ddfc/linked_in_profile May 2024
Generative AI Overview for Project Managers Project Management Institute https://www.credly.com/badges/16e4e1eb-79c7-4b1e-b6b5-ac6b0d9d22d7/linked_in_profile May 2024
SQL and Relational Databases 101 Cognitiveclass.ai https://courses.cognitiveclass.ai/certificates/f7a9145802124e1da565f562c3615e38 May 2024
Certified Scrum Product Owner (CSPO) Scrum Alliance https://certification.scrumalliance.org/dashboard April 2024
Prompt Engineering for Everyone Cognitiveclass.ai https://courses.cognitiveclass.ai/certificates/106eea93f7ee427eba698c94ccf4848d April 2024
AIGPE Certified Six Sigma Green Belt Advanced Innovation Group Pro Excellence (AIGPE™) https://www.credential.net/94a135c4-6963-43de-9c04-72f23c072a20 December 2023
RPA Business Analysis Fundamentals UiPath December 2020
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Analyst-RPA
Provana India Pvt Ltd
02.2023 - Current
Business Analyst-RPA
CTD Techs Pvt Ltd
05.2022 - 02.2023
Team Leader
United Healthcare Parekh Insurance Tpa Pvt Ltd
05.2019 - 05.2020
Customer Relationship Manager
Vipul Medcorp Tpa Insurance Pvt Ltd
12.2017 - 01.2019
Area Business Manager
Abbott Healthcare
07.2016 - 07.2017
MBA - Marketing & Operations
IBS Hyderabad
B.E - Computer Science
MVJ College of Engineering
Build Your Own Chatbot Cognitiveclass.ai https://www.credly.com/badges/888d57cb-989f-4eb6-aad4-16292da9ddfc/linked_in_profile May 2024
Generative AI Overview for Project Managers Project Management Institute https://www.credly.com/badges/16e4e1eb-79c7-4b1e-b6b5-ac6b0d9d22d7/linked_in_profile May 2024
SQL and Relational Databases 101 Cognitiveclass.ai https://courses.cognitiveclass.ai/certificates/f7a9145802124e1da565f562c3615e38 May 2024
Certified Scrum Product Owner (CSPO) Scrum Alliance https://certification.scrumalliance.org/dashboard April 2024
Prompt Engineering for Everyone Cognitiveclass.ai https://courses.cognitiveclass.ai/certificates/106eea93f7ee427eba698c94ccf4848d April 2024
AIGPE Certified Six Sigma Green Belt Advanced Innovation Group Pro Excellence (AIGPE™) https://www.credential.net/94a135c4-6963-43de-9c04-72f23c072a20 December 2023
RPA Business Analysis Fundamentals UiPath December 2020
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