Swetalina Modawal
Travel Manager
Ghaziabad,UP
Summary
Seek challenging opportunities where I can fully use my skills for the success of the organization. Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style. Over 23 years of progressive experience. Successful at maintaining smooth, efficient, and compliance travel operations. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work History
Branch Operation Manager
Osaka connect dot com
6 2021 - 06.2024
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Coordinated special events at the branch location which resulted in increased foot traffic.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Asst Manager-Operations
Uniglobe Mod Travels (PVT) LTD
06.2006 - 04.2024
- Manage the flow of day to day operations, Handling Corporates clients Travel, Responsible for Top Account Management, Handling all international travel and their regulations
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Developed and maintained a high-performing team with ongoing training, coaching, and performance evaluations.
Branch Operation Manager
Pricol Travel Limited
02.2016 - 01.2021
- Manage and Supervise all travel needs of Corporates, Negotiating & Contracting with Airlines & Hotels.
- Developing and managing portfolio of Key Accounts.
- Business planning and setting sales goal of Branch, Managing Budget & maintaining profitability of Branch.
- Performed monthly compliance checks.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Enhanced customer experience by providing exceptional service and addressing concerns promptly.
Intl Counter Executive
Cozy Travels (PVT) LTD
01.2000 - 06.2006
- Reservation & Ticketing, Visas, Travel Insurance
Education
Post Graduate Diploma in Travel &Tourism - Tourism & Travel Management
Utkal University
07.1997 - 06.1998
Bachelor of Arts - History & Psycology
Utkal University
07.1994 - 01.1997
Skills
Corporate Travel Management
Team Management
Customer Relationship Management
Key Accounts Management
Vendor Empanelment
Process implementation
Strategic Planning
Opening and closing procedures
Employee Development
Sales management
Personal Information
- Nationality: Indian
- Marital Status: Married
Languages
English
Hindi
Oriya
References
- Mr. Dharmaraj A., Pricol Travel Limited, COO, Dharmaraj@pricoltravel.com, +91 97894 99895
- Nitin Aima, TripEmbrk, Co-founder, Nitin@tripembrk.com, +91 98716 66099
Timeline
Branch Operation Manager
Pricol Travel Limited
02.2016 - 01.2021
Asst Manager-Operations
Uniglobe Mod Travels (PVT) LTD
06.2006 - 04.2024
Intl Counter Executive
Cozy Travels (PVT) LTD
01.2000 - 06.2006
Post Graduate Diploma in Travel &Tourism - Tourism & Travel Management
Utkal University
07.1997 - 06.1998
Bachelor of Arts - History & Psycology
Utkal University
07.1994 - 01.1997
Branch Operation Manager
Osaka connect dot com
6 2021 - 06.2024
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