Hi, I’m
SWETANG PATEL
Senior Quality Assurance Manager
Mumbai,MH
Summary
Quality Assurance Manager with 12+ years of BFSI experience, specializing in QA strategy, automation (Selenium, Playwright, AI-driven tools), Agile, manual and non-functional testing. Proven delivery leader with strong communication, mentoring, and execution excellence.
Experienced with implementing rigorous quality control measures to ensure product excellence. Utilizes advanced problem-solving techniques to address and resolve quality issues effectively. Track record of fostering culture of continuous improvement and compliance.
Overview
11
years of professional experience
1
Certificate
5
Language
Work History
ICRA
Senior Quality Assurance Manager
12.2022 - Current
Job overview
- Lead QA strategy and governance for BFSI platforms.
- Implemented AI-driven automation, improving regression efficiency.
- Managed multi-skilled QA teams and Agile delivery.
- Applications: iFlow, Salesforce, Data.one, CRISP, MSD, Velox, Olympus, MFI 360, IRS, ECL 3.0.
- Cultivated strong relationships with vendors and suppliers, negotiating favorable terms while maintaining strict adherence to quality standards.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Enhanced product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Streamlined QA processes for increased efficiency, resulting in reduced product defects and faster release times.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Optimized resource allocation by accurately forecasting project requirements and effectively managing available personnel and equipment resources.
- Developed and maintained detailed documentation of all QA procedures, ensuring consistent application across the organization.
TCS
Business Process Lead
10.2017 - 12.2022
Job overview
- Optimized test cases to maximize success of manual software testing.
- Managed test planning and execution, ensuring comprehensive coverage of functional requirements.
- Owned QA delivery for banking applications.
- Developed automation frameworks, and participated in Agile planning.
- Awarded 'Performer of the Quarter.'
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Boosted team morale with ongoing feedback sessions aimed at recognizing outstanding contributions from individual members regularly.
LTI
Software Tester
08.2014 - 10.2017
Job overview
- Executed functional, UI, regression, and DB testing.
- Built automation scripts for BFSI apps.
- Part of the award-winning CIBC migration project.
- Defined and identified test cases for new application development.
- Improved software quality by executing thorough test cases and identifying critical defects.
- Optimized test cases to maximize success of manual software testing.
- Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
- Boosted product stability by identifying and reporting software bugs for timely resolution, minimizing negative customer impact.
- Supported test review, defect control and configuration management within delivery pipeline.
- Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
- Wrote automated test suite for product and provided test coverage analysis.
- Kept scripts and test cases updated with current requirements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Education
University of MumbaiMumbai, India
Master of Science from Computer Science
04.2001
University of MumbaiMumbai, India
Bachelor of Science from Information Technology
04.2001
Skills
QA Strategy & Governance
Leadership & Team Management
Manual & Non-Functional Testing
Agile / Scrum
Automation (Selenium, Playwright, AI/NLP)
BFSI Domain Expertise
UAT & Stakeholder Collaboration
Metrics, RCA & Reporting
Accomplishments
- Built automation frameworks reducing regression timelines.
- Introduced AI-based QA accelerators enhancing test coverage.
- Led multi-location teams delivering high-quality releases.
Certification
ISTQB Foundation level certificate
PERSONAL DETAILS
English, Hindi, Gujarati, Marathi, German
AWARDS
Pat on the Back – LTI, Star Team – LTI, Best Performer – TCS, Emerging Contributor – TCS, Rising Star – ICRA, Best Squad – ICRA