Sweta Parag Dholakiya

US Mortgage Servicing Team

• Ensured strict adherence to schedules for mortgage servicing processes.
• Conducted training sessions for new team members to enhance onboarding efficiency.
• Updated standard operating procedures from client feedback, maintaining change tracker.
• Served as primary spokesperson for Information Security initiatives, promoting compliance.
• Participated in regular client calls to communicate project updates effectively.
• Maintained high-quality work standards as internal Quality Control professional.
• Focused on delivering optimal outcomes for clients through rigorous quality assurance practices.
• Collaborated with team lead to align project objectives with client expectations.

US Mortgage Servicing Team

• Maternity leaves (183 days) as per company policy

US Mortgage Servicing Team

• Reviewed bank accounts and processed mortgage payments for multiple files.
• Serviced mortgage loans to support successful homeownership outcomes.
• Provided updates to the team during client calls to ensure alignment and responsiveness.

US Mortgage Indexing and Extraction process

• Executed US mortgage indexing and extraction processes for efficient document management.
• Reviewed and validated complete credit packages, ensuring accuracy in data extraction.
• Assisted new team members with onboarding and training on process standards.
• Managed team MIS and production reports to track performance metrics.