Summary
Overview
Work History
Education
Skills
PROJECT
Accomplishments
Hobbies and Interests
Languages
DECLARATION
Timeline
Generic

Swetha B

Bengaluru

Summary

Dynamic Senior Associate with a proven track record at Wipro, adept in team leadership and performance tracking. Excelled in root cause analysis and productivity enhancements, achieving targeted results through effective task allocation and mentorship. Skilled in Excel , I significantly improved team quality and efficiency, fostering collaborative success.

Overview

5
5
years of professional experience

Work History

Senior Associate /Acting Team Lead

Wipro
07.2022 - 03.2024
  • Delegating tasks to team members.
  • Represent team needs and advocate effectively.
  • Collaboratively addressed concerns by actively engaging with team members.
  • Consolidating tasks efficiently for optimal team performance.
  • Conducted meticulous audits to maintain accuracy and quality standards.
  • Generated productivity and quality reports for team monitoring.
  • Developed RCA reports to enhance productivity and quality KPIs.
  • Collaborated with team members to achieve targeted results.
  • Providing mentorship and contributing process knowledge.
  • Conducted daily stand-up calls with clients, providing transparent performance updates, and fostering collaborative relationships.

Quality Analyst /Quality Specialist

Accenture
12.2021 - 07.2022
  • Working as an SME (subject matter expert) in the leadership team.
  • Responsible for the quality of a team of 20 people.
  • Resolving process-related queries raised by the team members and giving them the solution.
  • Performing live audits to ensure 3D labels and 2D labels are good enough, and satisfying quality standards.
  • Calibrated team-generated label errors to maintain quality standards.
  • Conducted process knowledge tests for team members to ensure policy updates.
  • Maintained BQ performance tracker and provided quality support to achieve objectives.
  • Providing feedback in a positive manner to the team members on Quality KPI.

Trust and Safety Associate

Accenture
08.2019 - 12.2021
  • Tracking objects collected by the autonomous vehicle in LIDAR data technology.
  • Processing 3D and 2D labels in the labeling tool.
  • Aligning labels using keyframes for machine input.
  • Meeting daily metrics for productivity, quality, and TOT.
  • Interacting with clients through shadow sessions on the tool, providing implementation ideas.
  • Conducting best practice sessions to align the team on processes.

Education

Bachelor of Computer Applications - Computer Science

Jyoti Nivas College
Bangalore, India
05.2019

Skills

  • Team Leadership
  • Reporting
  • Excel
  • Proficient in Task Allocation
  • SQL
  • Jira
  • Root cause analysis
  • Productivity analysis
  • Performance tracking

PROJECT

Autonomous Vehicle Project

Project focused on developing labeling solutions using LIDAR technology for autonomous vehicles 

  • Developed labeling solutions for autonomous vehicle sensors, contributing to advancements in self-driving technology
  • Ensured quality measurements were accurate and efficient, significantly impacting the overall project's success

Accomplishments

  • Recognized as a best Team Lead in managing quality-2023
  • Recognized as a best people management lead-2022

Hobbies and Interests

  • Cooking
  • Singing
  • Gardening

Languages

  • English
  • Tamil
  • Telugu
  • Kannada

DECLARATION

  • I hereby declare that all information provided in this resume is true and accurate to the best of my knowledge and belief

Timeline

Senior Associate /Acting Team Lead

Wipro
07.2022 - 03.2024

Quality Analyst /Quality Specialist

Accenture
12.2021 - 07.2022

Trust and Safety Associate

Accenture
08.2019 - 12.2021

Bachelor of Computer Applications - Computer Science

Jyoti Nivas College

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Swetha B