Swetha Babu
Bengaluru
Summary
Secure a responsible career opportunity to fully utilize my skills and knowledge for the upliftment of the organization and also expertise my individual career graph.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Client Account Coordinator
ADAMMA INFO SERVICES PVT LTD
02.2025 - 01.2026
- Create and initiate verification cases on the internal portal, ensuring all required documents and candidate details are collected and correct.
- Coordinated client communications to ensure timely updates and fostered strong relationships, enhancing overall client satisfaction.
- Monitor Service Level Agreements (SLAs) and Turnaround Time (TAT) to ensure reports are delivered to clients within the stipulated time.
- Maintain daily/weekly dashboards and reports on the progress of background checks.
- Review finalized reports for accuracy and completeness before releasing them to the client.
Senior Process Associate
COGNIZANT
08.2022 - 05.2023
- Responsible for follow up or close the cases with all required documents according to client protocol.
- Responsible for working closely with Providers (via calling and email ) within the organization to obtain the required medical records.
- Responsible for making the call attempt 100+ cases.
- Developed and maintained process documentation to enhance operational efficiency and ensure compliance with internal standards.
Mortgage Specialist
AVANZE TECHNOLOGIES INDIA PRIVATE LIMITED
12.2020 - 07.2022
- The role of a process executive is responsible for reviewing mortgage documents submitted to Underwriting.Also this position requires analyzing and fetching the required documents from agents .
- Responsible for transcribing the mortgage documents (bank statement,hazard,tax,etc.)submitted by the client .
- Responsible for working closely with agents (via calling and email chat ) within the organization to obtain the required documents.
Customer Relations Analyst
HINDUJA GLOBAL SOLUTIONS
08.2018 - 01.2020
- This role of a customer relationship officer is to address customer’s concerns and assist them according to their needs.
- We work to rectify issues experienced by individual customers as well as aim to improve the organization's overall customer satisfaction ratings.
- Collaborated with cross-functional teams to streamline communication processes, resulting in improved response time and customer engagement.
Education
Bachelor of Engineering -
SAIRAM COLLEGE OF ENGINEERING
ST ANNES GIRLS PU COLLEGE
Skills
- Case verification
- Client communication
- Service Level Agreements
- Turnaround time management
Languages
Tamil
First Language
Kannada
Proficient (C2)
C2
Timeline
Client Account Coordinator
ADAMMA INFO SERVICES PVT LTD
02.2025 - 01.2026
Senior Process Associate
COGNIZANT
08.2022 - 05.2023
Mortgage Specialist
AVANZE TECHNOLOGIES INDIA PRIVATE LIMITED
12.2020 - 07.2022
Customer Relations Analyst
HINDUJA GLOBAL SOLUTIONS
08.2018 - 01.2020
Bachelor of Engineering -
SAIRAM COLLEGE OF ENGINEERING
ST ANNES GIRLS PU COLLEGE