Swetha Binod
Bangalore
Summary
Results-driven Operations Analyst with experience at ANZ Bank, specializing in data analysis and process improvement. Implemented automation strategies that significantly enhanced operational efficiency and reduced costs. Skilled in assessing customer needs and building strong relationships, utilizing effective communication to propose solutions that drive profitability, skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
3
3
years of professional experience
Work History
Analyst
ANZ Bank
12.2020 - 07.2023
- Identified opportunities for process improvements across the organization.
- Implemented strategies for automating organizational processes.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Time management
- Effective communication
- Business operations analysis
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Supported supervisor and associated team members to maintain system functionality.
- Assessed operational performance to identify areas for improvement.
Education
Management Accountant - Management Accounting
Institute of Management Accountants
01-2026
Bachelor of Commerce -
CMR University
07.2019
High School Diploma -
Presidency School
Bengaluru, India06-2016
Skills
- Data analysis
- Process improvement
- Automation strategies
- Customer needs assessment
- Process enhancement
- Time management
- Deadline adherence
- Analytical thinking
- Risk analysis
- MS Excel
- Verbal and written communication
- Multiple priorities management
- Attention to detail
Accomplishments
- An award for outstanding contributions to customer experience
- Supported high-value transactions
- Assessed fraud and sanctions cases
- Handled inward, outward, and inward/outward payments
- Regulatory Compliance and Reporting
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Analyst
ANZ Bank
12.2020 - 07.2023
Management Accountant - Management Accounting
Institute of Management Accountants
Bachelor of Commerce -
CMR University
High School Diploma -
Presidency School
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