Swetha Cilamkoti
Hyderabad
Summary
Dynamic and self-motivated professional with over a decade of expertise in customer service, technical support, and financial advisory roles. Committed to continuous professional development and organizational growth, possessing a robust track record of fostering client relationships and driving revenue enhancements. As a Senior Financial Advisor, consistently demonstrating the ability to build and maintain a loyal customer base, effectively leading high-performing teams to exceed strategic objectives. Dedication to excellence is matched by a strong capacity for team development and training, ensuring that both individual and collective goals are achieved. With a customer-centric approach and an unwavering commitment to delivering superior service, thriving in fast-paced environments. Eager to contribute skills to further organizational success.
Overview
15
15
years of professional experience
Work History
Senior Financial Crime Analyst
HSBC Electronic Data Processing
04.2022 - 09.2024
- Contributed to the Financial Crime Risk (FCR) Project, focusing on the identification and prevention of financial crimes for HSBC UK clients
- Identified and investigated potential financial crimes, including fraud and money laundering, employing advanced analytical techniques to assess suspicious activities
- Analyzed financial data to detect anomalies and trends indicative of fraudulent behavior, ensuring timely intervention and risk mitigation
- Conducted thorough due diligence on high-risk customers and transactions, enhancing the integrity of financial operations and safeguarding the institution
- Led fraud awareness workshops and webinars, equipping teams with knowledge of common fraudulent tactics and signals, thereby enhancing organizational vigilance
- Completed detailed reviews of personal and business records in cases of insolvency and bankruptcy, investigating suspected fraud and theft, whether involving few transactions or complex systems
- Assisted in the development and ongoing control of costing and pricing systems for business goods, ensuring accuracy and compliance with regulatory standards
- Engaged with customers to collect specific financial information and verify details for form preparation, ensuring comprehensive documentation and accuracy
Senior Financial Advisor
HSBC Electronic Data Processing
03.2017 - 03.2022
- Provided comprehensive financial advisory services to HSBC UK clients, delivering tailored solutions to meet diverse financial needs
- Developed and implemented customized financial plans based on thorough analysis of clients' needs and goals, ensuring alignment with their financial aspirations
- Offered informed investment recommendations and strategies, continuously monitoring clients' financial portfolios and making necessary adjustments to optimize performance
- Stayed abreast of market trends and financial regulations, ensuring that all advisory services adhered to compliance standards and best practices
- Conducted regular reviews of clients' financial plans, providing ongoing support and guidance to facilitate informed decision-making
- Educated clients on various financial products and services, fostering long-term relationships built on trust and reliability
- Advocated for new financial products to expand clients' investment opportunities, enhancing their portfolio diversity and potential for growth
Premier Phone Banker
HSBC Electronic Data Processing
03.2014 - 02.2017
- Initially served in Customer Support for Premier & Jade Banking, providing dedicated assistance to HSBC Middle East clients from 2014 to 2017
- Engaged with high-net-worth customers to manage banking accounts, credit cards, internet banking services, and facilitate domestic and international transfers, including Global Money Transfers
- Provided personalized assistance, ensuring prompt resolution of client concerns by escalating issues as necessary
- Fostered and maintained long-term relationships with clients, enhancing customer loyalty and satisfaction through exceptional service
- Actively promoted bank products and services, aligning offerings with clients' financial needs
- Worked diligently to meet revenue growth, profitability, and client retention objectives, contributing to the overall success of the organization
- Assisted customers with online banking inquiries, including bill payments and the enrollment process, ensuring a seamless user experience
- Reviewed and balanced daily transfer reports, verifying money transfers for Premier and Jade clients with meticulous attention to detail
- Facilitated real-time domestic and international transfers as per client requests, ensuring compliance and accuracy in all transactions
Process Associate
Sutherland Global Services
04.2011 - 07.2013
- Served as a Process Associate for the Humana DCAV Insurance Process, collaborating closely with U.S
- Healthcare providers to ensure seamless insurance operations
- Processed insurance applications and renewals with precision, ensuring compliance with industry regulations and internal policies
- Verified and updated client information in the database, maintaining data integrity and accuracy for operational efficiency
- Assisted in the preparation of insurance documents and reports, ensuring timely and accurate submission to relevant stakeholders
- Processed new and existing contracts, optimizing business performance and ensuring alignment with organizational goals
- Evaluated data to identify root causes of operational issues, implementing actionable improvements to foster seamless processes
Technical Support Associate
Wipro BPO
05.2009 - 04.2010
- Provided first-level technical support to laptop users, diagnosing and resolving hardware and software issues efficiently
- Engaged with customers through various channels-phone, email, and chat-to address inquiries and provide solutions in a timely manner
- Documented all customer interactions and resolutions, ensuring accurate records for future reference
- Offered guidance on laptop maintenance and best practices, empowering users to enhance their device performance and longevity
- Ensured timely and effective solutions for customers, consistently meeting service level agreements (SLAs)
- Stayed updated on the latest technology trends, integrating new knowledge into support practices to enhance service quality
- Provided constructive feedback to improve support processes, contributing to a more efficient
Education
B.Com - General
Dr. B.R. Ambedkar Open University
Hyderabad12.2023
Skills
- Financial Planning
- Market Analysis
- Risk Assessment
- Portfolio Management
- Regulatory Compliance
- Sales Strategy
- Data Interpretation
- Client Engagement
- Project Coordination
- Conflict Resolution
- MS Office (Word, Excel, PowerPoint)
- Internet/Email
- Data Entry
- Advanced Excel
Languages
English
Hindi
Telugu
Awards
- Star Performer Award, 2014
- Quarterly Best Sales Performer, 2016
- Star of the Quarter, 2018
- Top Ratings in Yearly Appraisals
Disclaimer
I hereby declare that the information provided in this document is accurate and true to the best of my knowledge. I understand that any discrepancies or false statements may result in disqualification from consideration for employment or other professional opportunities.
Personal Information
Nationality: Indian
Timeline
Senior Financial Crime Analyst
HSBC Electronic Data Processing
04.2022 - 09.2024
Senior Financial Advisor
HSBC Electronic Data Processing
03.2017 - 03.2022
Premier Phone Banker
HSBC Electronic Data Processing
03.2014 - 02.2017
Process Associate
Sutherland Global Services
04.2011 - 07.2013
Technical Support Associate
Wipro BPO
05.2009 - 04.2010
B.Com - General
Dr. B.R. Ambedkar Open University
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