Swetha E

* Quote customer as per requirements received Via mail or call

*Raising orders as per PO or mail confirmation received from customer

*Coordinated with production team to arrange material which is not in stock

*If any changes or extension in material delivery inform to customer & request for amend PO

*Ensure to deliver material to customer on agreed terms by coordinating with internal team on timely basis

*Raising invoice & issue credit note for sales return

*Follow up with FG team till material reached customer

*Sending reminders to customer to clear dues for nearing payment & overduepayments

*Once payment received sending details to finance team & follow up with them till it payment is adjusted & transaction is closed

* Creation & updation of customer code

* if product are under warranty, replace & raise warranty invoice

*Follow up with customer for contract renewal

*Have experience in handling team by coordinating & supporting Junior team members

*Preparing MIS report every month to check sales revenue

*Prepare consolidated productivity tracker of the team member's on monthly basis

*Conduct audit to cross functional team

*Raising quotation for customer request

*Handling customer calls regarding machine issues & scheduling engineers to visit customer place

*Tracking engineers day to day activity in plantfex portal & preparing report & circulate to manager on weekly basis

*Maintains warranty documents of each customer & following up for contact renewals

*Raising invoice for engineer service visiting as per there report

*Coordinating with material team for spare requirement

*Generating revenue report

*Coordinate with finance & service head & update price for spares in portal

* Attending customer calls on complaints & raise ticket in portal & allocate to service managers

*Based on comments update on ticket allocate ticket to service engineers & inform to attend calls

*Communicate with service person on material requirement & coordinate with team to arrange & send

*Following up with transporter till consignment received to customer

*Raising Sales order as per PO or mail confirmation

*Bill generation for amount received or for credit customer

*Sending reminders for payment outstanding

*Following up with finance team for clearing engineer travels & accommodation charges

*Raising PR for any sales promotion activities & coordinating with sourcing & finance team till payment closed

*Coordination with new vendors & collecting documents required for vendor creation & create unique vendor code & follow up for approval

Preparation of machine sales data report & update on monthly basis

Preparation of revenue report.

*Sent emails to communicate order status and informed customers of back-orders or shipping delays.

*Reviewed order terms and conditions with customers to comply with company policy.

*Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

*Handled customer credit applications and partnered with credit manager for approval and account setup.

*Creation of customer code & updation of customer code

Creation of order processing & billing

*Payments made to existing vendors as per agreed payment terms
*Assisted with receiving, processing and verifying all invoices related to accounts payables.
*Paid vendors and verified accounts and payment totals.
*Reconciled accounts to assess processed payment accuracy, raising queries with senior accounting teams.
*Maintained records of payments, vendor pricing, energy usage and activity reports to update accounts.
*Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
*Updated customer accounts and processed payments.
*Responded promptly to incoming phone calls and emails for prompt,professional correspondence
*Collated client feedback, delivering information to management for corrective action.
*Payments made to existing vendors as per agreed payment terms
*Assisted with receiving, processing and verifying all invoices related
to accounts payables.
* Paid vendors and verified accounts and payment totals.
*Reconciled accounts to assess processed payment accuracy, raising
queries with senior accounting teams.
*Maintained records of payments, vendor pricing, energy usage and activity reports to update accounts.
*Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
*Updated customer accounts and processed payments.