Swetha Gopalakrishnan
Kanchipuram
Summary
- Highly motivated sales executive with extensive customer service and sales experience.
- Outgoing sales professional with a track record of driving increased sales, improving the buying experience, and elevating the company profile with the target market.
- Effectively demonstrate products, overcome objections, and close sales.
- Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
- Develop relationships with potential customers, which has led to an increase in sales by 10 percent.
- Followed up with customers after purchase to ensure a positive experience and investigated any complaints.
- Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
- Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Success Specialist - Industry 4.0
SmartRun Technologies Pvt. Ltd.
Chennai
06.2022 - Current
- Identifying untapped markets and presenting the company to potential prospects for promoting Industry 4.0 Solution offerings to the Discrete Manufacturing Sector.
- Understanding customer business process, pain points, solution expected along with KPIs.
- Understanding problem statement and working with solution team to capture missing information from the customer.
- Suggesting a suitable solution, such as a subject matter expert, and presenting relevant case studies.
- Working with CFT for IIoT-based solutioning, hardware requirements, and effort involved in execution.
- Sales document preparation using MS Word, PowerPoint, including prototype screens.
- Meeting client to explain solution, benefits, values delivered, and handling negotiation.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Assisted customers with onboarding processes to ensure understanding of the product features and capabilities.
- Identified areas for improvement in existing products and services based on customer feedback.
- Collaborated with internal teams such as sales, engineering, and marketing to develop customized solutions for customers' needs.
- Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.
- Monitored customer activity to proactively address potential issues before they arise.
- Implemented strategies that increased customer retention rates by 15%.
- Maintained detailed records of customer interactions within CRM system.
- Provided technical assistance via phone, email, or chat support systems when needed.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Generated reports summarizing key performance indicators such as satisfaction scores, churn rate.
- Worked closely with sales team to ensure smooth transition from prospecting stage to post-sale engagement.
- Educated customers on best practices for using company's products and services.
- Created resources such as FAQ documents and user guides for customers.
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Developed innovative ways to increase customer satisfaction levels by implementing new processes.
- Achieving quarterly sales quota as planned.
- Manufacturing Execution System: Production, Quality, Maintenance, Traceability, Inventory, Skill Management, and Continuous Improvement.
- Utility Monitoring: Energy Monitoring, Water Monitoring, Air Consumption Monitoring, Compressor Monitoring, DG Monitoring, LPG Consumption Monitoring, and Solar Energy Generation Monitoring.
- Had been a part of Winning Deals from: Royal Enfield, Apollo Tyres, Rane Brake Lining Limited, Calsonic Kansei Motherson, Delphi TVS Technologies Ltd., Wheels India Limited, Modine Thermal Systems Pvt. Ltd., Magna Automotive Pvt. Ltd.
Sales & Marketing - Industry 4.0
Micromatic Machine Tools Pvt Ltd
Chennai
02.2021 - 06.2022
- 1 year+ of experience in sales and marketing in a particular product of Industry 4.0 and IoT solutions.
- Taking Control of Micromatic Machine tools in Chennai, entire three branches target and mapping (Tambaram, Ambattur, Sriperumbudur).
- Mapped the entire Chennai market into Large Corporate Accounts(Elephant Accounts), Medium Sized Accounts (Bull Accounts) and Retail Accounts (Bull Accounts)
- Helped and Create AMIT (Industry 4.0 & IOT Solutions) brand awareness in a dominant territory, especially in main industrial areas like Ambattur, Irunkattukottai, Thirumudivakkam, Sriperumbudur, and Oragadam, and so on.
- Know almost all large corporates and Tier 1 vendors (Ashok Leyland, Delphi TVS, Royal Enfield, Mando, Yamaha, Sundaram Fasteners, Brakes India, TAFE, Caterpillar, SAME, Gnutti Carlo, Caparo, Hyundai, etc.), where Automation and Robotics business potentiality exists.
- Generating new business by prospecting, making follow-up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs.
- Reporting to the Sales Manager regarding objectives, planned activities, reviews, and analyses.
- Developed and implemented sales strategies to increase market share.
- Analyzed customer feedback and provided reports on trends to management.
- Maintained relationships with clients through email campaigns, phone calls, and meetings.
- Generated leads through cold-calling, networking events, trade shows.
- Compiled weekly and monthly reports of sales activities for management review.
Marketing and Value Creator
TrimTab India - BFW
Chennai
12.2019 - 01.2021
- 1 Year of Experience in Marketing and Value Creation at Chennai, Sriperumbudur, and Ranipet geographies for TrimTab India - BFW.
- Mapped the entire Chennai market into Large Corporate Accounts(Elephant Accounts), Medium Sized Accounts (Bull Accounts) and Retail Accounts (Bull Accounts)
- Helped and Create BFW brand awareness in an ACE dominant territory, especially in main industrials areas like Ambattur, Irunkattukottai, Thirumudivakkam, Sriperumbudur and Oragadam so on so
- Geographical knowledge and customer contact/connectivity is my strength.
- Very active in social media and active in learning various aspects of Business Development, Sales, and Marketing.
- Know almost all large corporates and Tier 1 vendors (Ashok Leyland, Delphi TVS, Royal Enfield, Mando, Yamaha, Sundaram Fasteners, Brakes India, TAFE, Caterpillar, SAME, Gnutti Carlo, Caparo, Hyundai, etc.), where Automation and Robotics business potentiality exists.
- Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors.
- Generating new business by prospecting, making follow-up calls to customer base and referral sources, and educating all potential customers on our products and incentive programs.
- Reporting to the Sales Manager regarding objectives, planned activities, reviews, and analyses
Education
Bachelor of Engineering - Mechanical Engineering
CHENNAI INSTITUTE OF TECHNOLOGY
Chennai01.2020
Skills
- Customer service & support
- Negotiating skills
- Problem solving
- Decision making
- Account Handling
- Documentation
- High-energy attitude
- Prioritization
- Adaptive team player
- Staffing
- Inbound and Outbound Calls
- Report Generation
- Critical Thinking
- Project management abilities
- Customer Relationship Management (CRM)
- Leadership
Certification
- Certified for Mechanical design in CSWA at the level of ASSOCIATE in DESSAULT SYSTEMS
- Certificate of Completing Advanced Masterclass on Basic to Advanced Microsoft Power BI
Accomplishments
- The Marathoner - 2023 from SmartRun Technologies Pvt. Ltd.,
Languages
- English
- Tamil
References
- Mr. Jagjit Singh, Trim Tab India, CEO
- Mr. P. Sriram, Chennai Institute of Technology, Chairman, Gokul Auto Tech Pvt Ltd, Managing Director, MK Auto Components, Managing Director
- Mr. Dinesh Kumar, Micromatic Machine Tools Pvt Ltd, Leader - Industry 4.0
- Mr. Vignesh Rajasekaran, SmartRun Technologies Pvt. Ltd., Managing Director
Declaration
I solemnly declare that the furnished above are true and correct to best of my knowledge and belief.
Timeline
Customer Success Specialist - Industry 4.0
SmartRun Technologies Pvt. Ltd.
06.2022 - Current
Sales & Marketing - Industry 4.0
Micromatic Machine Tools Pvt Ltd
02.2021 - 06.2022
Marketing and Value Creator
TrimTab India - BFW
12.2019 - 01.2021
Bachelor of Engineering - Mechanical Engineering
CHENNAI INSTITUTE OF TECHNOLOGY
Similar Profiles
Venkata Nagaraju InakolluVenkata Nagaraju Inakollu
Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)Technical Lead(System Design) at Relysys Technologies Pvt Ltd (now Invendis Technologies pvt ltd)
S ChetanS Chetan
Assistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt LtdAssistant Manager - Finance at ANIMALL TECHNOLOGIES PVT LTD, Technologies Pvt Ltd
Shweta SinghShweta Singh
Support Engineer-IT at I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)Support Engineer-IT at I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)