Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Swetha Jonnak

Hyderabad

Summary

Dynamic leader with extensive experience at JP Morgan Chase, HSBC excelling in project management and process improvement. Proven track record in cross-departmental collaboration and employee training, enhancing operational efficiency. Skilled in policy design and mentoring, driving compliance and fostering teamwork to achieve strategic objectives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Vice President

JP Morgan Chase
Hyderabad
02.2024 - Current
  • Leading a team of 44 managers and analsyst, ensuring to take care of SLA's, quality and upskilling of the team.
  • Coordinated cross-departmental projects to align strategic goals and initiatives, and the transition of new scenarios.
  • Developed and implemented process improvements for operational workflows, executed quality champion program for Hyderabad AML team
  • Facilitated team meetings with stakeholders to discuss project updates and objectives.
  • Managed documentation and reporting for compliance with company policies. Member of Procedure Management and Governance and site champion for any changes.

Assistant Vice President

JP Morgan Chase
Hyderabad
02.2022 - 01.2024
  • Lead a team of 20 Analysts, upskilled on one touch scenario model, Branch Referral introduction and ensuring smooth transition of the process.
  • Developed and implemented process improvements ideas, increase in efficiency.
  • Facilitated group meetings to discuss project updates and objectives.
  • Managed documentation and reporting for compliance with company policies.

Manager

JP Morgan Chase
Hyderabad
09.2019 - 01.2022
  • Streamlined daily operations by coordinating team schedules and resources.
  • Implemented process improvements to enhance workflow efficiency across departments.
  • Trained staff on operational procedures and safety protocols to ensure compliance.
  • Managed inventory levels by overseeing stock control and ordering processes.

Assistant Manager

HSBC
Hyderabad
09.2013 - 08.2019
  • Coordinated training sessions for new employees on operational procedures.
  • Managed daily operations to ensure compliance with company policies.
  • Facilitated communication between departments to enhance teamwork and efficiency.

AML INVETIGATOR L2

HSBC
Hyderabad
01.2011 - 08.2013
  • Conducted thorough investigations of suspicious transactions for regulatory compliance.
  • Analyzed customer profiles and transaction patterns to identify potential money laundering risks.
  • Collaborated with law enforcement agencies on complex AML cases and investigations.
  • Reviewed and updated internal policies to enhance AML procedures and protocols.

Customer Service Executive

HSBC
Hyderabad
09.2007 - 12.2011
  • Assisted clients with inquiries and account management for optimal service experience.
  • Resolved customer complaints efficiently, ensuring satisfaction and retention.
  • Collaborated with team members to streamline transaction processes and improve workflow.
  • Delivered product knowledge training to new staff members for enhanced service delivery.

Education

Bachelor of Science - Maths, Statistics, Computer Science

Siddharta Collge
Hyderabad, India
03-2004

High School Diploma -

Loyola College
Hyderabad, India
03-2001

GED -

ST Andrews High School
Hyderabad, India
03-1999

Skills

  • Project management and operations
  • Process improvement and best practices
  • Cross-departmental collaboration
  • Employee training and development
  • Policy and procedure design
  • Training and mentoring strategies
  • Lead generation techniques

Certification

  • CAMS
  • KYC Specialist - GoAKS
  • Prompt Engineering
  • Basics of Large Language Models

Accomplishments

  • Employee of the Year: Star Nite, HSBC 2017
  • Leadership excellence, JP Morgan Chase 2022
  • Impact Award, JP Morgan Chase, 2023
  • Risk & Management Excellence Award, 2025

Affiliations

  • Lead the Good Works Volunteer Program, JP Morgan Chase.
  • Lead the Evolve group focussed on upskilling, JP Morgan Chase.
  • Lead the Diversity Inclusion Pillar, JP Morgan Chase.
  • Lead the Skills of Future program, JP Morgan Chase.

Timeline

Vice President

JP Morgan Chase
02.2024 - Current

Assistant Vice President

JP Morgan Chase
02.2022 - 01.2024

Manager

JP Morgan Chase
09.2019 - 01.2022

Assistant Manager

HSBC
09.2013 - 08.2019

AML INVETIGATOR L2

HSBC
01.2011 - 08.2013

Customer Service Executive

HSBC
09.2007 - 12.2011

Bachelor of Science - Maths, Statistics, Computer Science

Siddharta Collge

High School Diploma -

Loyola College

GED -

ST Andrews High School

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Swetha Jonnak