Cooking
Swetha K S
SAP SD Consultant
Trivandrum
Summary
IT professional with overall experience of 5+ Years. 3+ years of professional experience in Postman, SAP SD - Support project and SAP Testing and experience with Global Environment. Experienced in support and handled P3, P4 and P5 tickets. Business Process Expertise in Sales and Logistics Execution Industries. Having Onsite Experience, Off-Shore and On-shore team module and Client interaction experience. Expertise in analyzing, requirement gathering, developing, configuring, testing, and documenting SAP SD. Expertise in Configuration SAP S4 SD – Expertise in Order to Cash flow, Master data and Special Business Processes (SD consignment, Stock Transport Order and Third Party) Proficient with Make to Stock (MTS) and Make to Order (MTO) scenarios Proficient in Discrete, Repetitive and Process manufacturing Industries
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
`SAP SD Senior Analyst
Accenture Services Pvt Ltd
06.2024 - Current
- Application Module and Debugging
- Manual Testing
- Level 1 Support for Sales Order Creation, stock issue
- VKM3 Stock release
- Correction report we must run on daily basis SDRQCR-21
- Checking VKOA GL Account Combination Missing
- Blocks, Pricing issues, Condition type, Payments Blocks, Sales Order Creation, Stock Issue
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Analyzed data to identify root causes of problems and recommend corrective actions.
SAP SD Senior Executive
CTS
06.2019 - 10.2023
- Configured various business processes such as Sales & Distributions (SD), Customer & Vendor Master Data, Sales Order, Inbound & Outbound Delivery, Pricing Procedure, Discounts, Service Entry, Customer Invoices, Billing, Shipping, Picking & Packing
- Worked on SAP SD/OTC business processes including Pricing and Conditions, Availability check, Output Determination, Foreign Trade, Customs, Billing, Electronic Data Interchange, Shipping and Account receivables
- Worked on SAP GTS process such as business documents, Licenses, Securities, Restrictions and Monitoring
- Hands on configuration of functional and technical experience in Sales & Distribution, Retail and Consumer Goods Industries
- Experience and Managing multinational, multicultural and on-shore and off-shore projects, including global templates, with direct reports of Business Analysts and external Consultants indifferent areas of expertise
- Leading Implementation, Data Migration and Support project in SAP Consulting Services with Global Environment
- Planning and defining project deliverables such as Marketing & Sales, Presales, Sales Operations, Order Fulfillment, Contract Management, Procurement, 3PL, Logistics, Finance, Service and Delivery for project implementation
- Configured various business processes such as Sales & Distributions (SAP SD) Order to Cash flow
- Worked on SAP S4HANA end to end business processes
- Involved in writing the custom functions as per business requirements for loading the data into SAP
- Identified bugs in existing mappings by analyzing the data flow
- Guided the process team for mapping data from legacy system to SAP S4HANA system, technical designing of objects with SAP BOA methodology, BDC, LSMW
Technical Support Representative
SITEL India Pvt Ltd
12.2017 - 11.2018
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Bachelor of Technology - Information Technology
Panimalar College of Engineering
Chennai 08.2013 - 04.2016
Skills
- POSTMAN
SAP SD L1
Manual Test
Expertise in Handling P3, P4 and P5
ServiceNow
Teamwork and collaboration
Computer skills
Friendly, positive attitude
Flexible and adaptable
Problem-solving
Customer service
Interests
Listening Music
Watching Movies
Timeline
`SAP SD Senior Analyst
Accenture Services Pvt Ltd
06.2024 - Current
SAP SD Senior Executive
CTS
06.2019 - 10.2023
Technical Support Representative
SITEL India Pvt Ltd
12.2017 - 11.2018
Bachelor of Technology - Information Technology
Panimalar College of Engineering
08.2013 - 04.2016
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