SWETHA M R
Bangalore
Summary
Senior Process Associate with 5.5 years of experience in business analysis, file processing, business process documentation, system testing, requirements gathering and data analysis. Key achievements include leading digital transformation projects, implementing effective data analytics frameworks, and providing strategic guidance to clients. Collaborated with internal stakeholders to create a new system that improved customer satisfaction by 60% YOY. Excelled in stakeholder management, requirements gathering, and business process reengineering.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Analyst
Tata Consultancy Services
Bangalore
04.2013 - 09.2018
- Fed the source file data into a Web based Application Tool (which has been developed by TCS for client) and also provided direct support to Clients for accurate and timely completion of Margin Review
- Implemented a comprehensive requirements gathering process that improved the accuracy and completeness of client specifications by 20%, resulting in significant reduction in rework and project delays
- Communication with client to help them understand status of work/performance of contracts and conducted thorough stakeholder interviews and facilitated focus groups to gather user feedback and validate requirements
- This user-centric approach resulted in user-friendly system design that improved user satisfaction by 25% and reduced training time by 30%
- Implemented a requirements prioritization framework through scheduled meetings that allowed clients to make informed decisions based on business value and project constrains
- This facilitated effective resource allocation and reduced project delivery time by 15%
- Helped in creation of a requirements repository, establishing a centralized knowledge base that improved collaboration and knowledge sharing among project teams
- This led to increased efficiency and consistency in requirements managements across multiple projects
- Provided collective inputs in developing an excel macro and standardized reporting templates, resulting in efficient data collection and 35% reduction in turn-around time
- Received recognitions from clients for effectively translating complex business processes into clear and concise requirement documentation, facilitating a shared understanding among stakeholders and enabling successful project outcomes
- Promoted as Senior Process Associate within short duration due to strong performance and organizational impact (one year ahead of schedule)
- I was involved in creating an asset for this process, which is a step-by-step guide for the new joiners’ which helps them to learn about ICAM.
Education
Bachelor of Science - Physics, Mathematics and Electronics
University College of Science
01-2012
Pre-University College - Physics, Mathematics, Chemistry and Electronics
Sri Sapthagiri PU College
01-2009
SSLC -
Vidyaniketan Primary And High School
01-2007
Skills
- SQL/MYSQL
- MS Excel
- AWS (Amazon Web Service) and DevOps
- Linux
- Data Analysis
- Domain Knowledge
- Requirements Analysis
- Stakeholder Management
- Software Development Life Cycle (SDLC)
Personal Information
Husband's Name: Vishwanath N S
Address : #15, Shriya, 11th cross, Chikkalasandra Main road, Padmanabhanagar, Bangalore
Languages
English, Kannada, Hindi.
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge. If you provide me an opportunity to serve for your organization, I promise I will try my best by discharging my duties towards the betterment of organization.
Certification
- AWS Solution Architect certificate from Microdegree
- DevOps Engineer certificate from Microdegree
Technical Knowledge
· Good knowledge of Basic Linux commands
· Knowledge in AWS services such as EC2, S3, RDS, IAM, ELB, EBS, Subnets and VPC
· Good knowledge of AWS security best practices, including identity and access management, encryption and network security.
· Good knowledge in deploying and maintaining applications on AWS using services like Elastic Beanstalk and AWS CloudFormation.
· Having knowledge in understanding of networking.
❖ Git:
§ I have a Good knowledge of Basic git commands
§ Knowledge of branching, merging, and resolving merge conflicts to maintain clean and organized code repositories.
§ Good knowledge in Git workflows such as Gitflow or GitHub flow for efficient development processes.
❖ Jenkins:
§ Hands-on experience in setting up and configuring Jenkins for continuous integration and continuous deployment (CI/CD).
§ Proficient in creating and managing Jenkins pipelines to automate build, test and deployment processes.
§ Familiarity with Jenkins plugins to extend functionality and integrate
❖ Maven:
§ Strong understanding of Apache Maven for managing project dependencies and building Java-based applications or Python.
§ Experience in creating and customizing Maven build configurations to meet specific project requirements.
§ Knowledge of Maven repositories and artifacts to facilitate the sharing and distribution of project libraries.
Operating Systems: Linux, Windows Server
Timeline
Analyst
Tata Consultancy Services
04.2013 - 09.2018
Bachelor of Science - Physics, Mathematics and Electronics
University College of Science
Pre-University College - Physics, Mathematics, Chemistry and Electronics
Sri Sapthagiri PU College
SSLC -
Vidyaniketan Primary And High School
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